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All industries · head to head

Zoho CRM vs Pipedrive

Zoho CRM logo

Zoho CRM

All industries

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

All industries

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Zoho CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Zoho CRM free tier limited to 3 users only; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Zoho CRM covers Contact management, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Zoho CRM and Pipedrive actually diverge.

Attributes where Zoho CRM and Pipedrive differ
AttributeZoho CRMPipedrive
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, Android, ApiWeb, iOS, Android
Founded19962010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (All industries).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zoho CRM

  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)
  • G Suite
  • Office 365

Only in Pipedrive

  • Visual pipeline
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Google Workspace
  • Microsoft 365

Both cover

  • Lead management
  • Deal tracking
  • Mailchimp
  • Slack
  • SOC2
  • ISO27001
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Zoho CRM

  • Sales automationnot Pipedrive
  • Lead managementnot Pipedrive
  • Customer supportnot Pipedrive
  • Marketing automationnot Pipedrive
  • Analytics & reportingnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Zoho CRM
  • Multi-channel communication with email and calendar syncnot Zoho CRM
  • Sales automation for small to mid-market teamsnot Zoho CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Zoho CRM if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want sales automation.
Zoho CRM review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want activity reminders.
Pipedrive review

Questions people ask

Is Zoho CRM or Pipedrive better?
Neither clearly leads. Zoho CRM starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zoho CRM or Pipedrive?
Zoho CRM has a free tier; the other does not. Paid plans start at Free for Zoho CRM and On request for Pipedrive.
Does Zoho CRM or Pipedrive run on more platforms?
Zoho CRM runs on Web, Ios, Android, Api. Pipedrive runs on Web, iOS, Android.
Can I use Zoho CRM for free?
Yes. Zoho CRM has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Zoho CRM best used for?
Zoho CRM is most often used for sales automation, lead management, customer support, marketing automation. Of those, sales automation and lead management are not what Pipedrive is typically brought in for.
What can Zoho CRM do that Pipedrive cannot?
Zoho CRM covers Contact management, Sales automation, Analytics, Mobile CRM. Pipedrive covers Visual pipeline, Activity reminders, Email integration, Mobile apps. Both handle Lead management, Deal tracking, Mailchimp, Slack.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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Related pages

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