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Software · head to head

Zendesk Chat vs Acquire

Zendesk Chat logo

Zendesk Chat

Software

Live chat software from Zendesk

From
$49/month
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all; Acquire pricing is not published on any tier
  • They diverge on capability: Zendesk Chat covers Web messaging, Acquire covers Live chat.

Where they differ

Only the attributes on which Zendesk Chat and Acquire actually diverge.

Attributes where Zendesk Chat and Acquire differ
AttributeZendesk ChatAcquire
Starting price$49/month$50/month
Founded20072015

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Shopify

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Zendesk
  • HubSpot

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Zendesk Chat

  • Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Acquire

Acquire

  • Live chat and messaging on a website or appnot Zendesk Chat
  • Omnichannel support across chat, SMS, email and voicenot Zendesk Chat
  • Video and cobrowsing sessions with customersnot Zendesk Chat
  • Routing and SLAs across a support queuenot Zendesk Chat
  • Call deflection from phone into digital channelsnot Zendesk Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zendesk Chat

  • Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

Zendesk Chat

$49/month
  • Suite Team$49/month
    • Messaging
    • Help center
    • Basic bots
  • Suite Growth$79/month
    • Team + Multiple brands
    • Custom fields
  • Suite Professional$99/month
    • Growth + AI
    • Custom analytics

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Questions people ask

Is Zendesk Chat or Acquire better?
Neither clearly leads. Zendesk Chat starts at $49/month and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zendesk Chat or Acquire?
Zendesk Chat starts at $49/month and Acquire at $50/month.
Does Zendesk Chat or Acquire run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Zendesk Chat best used for?
Zendesk Chat is most often used for support teams wanting live chat bundled with ticketing rather than a standalone chat widget. Of those, support teams wanting live chat bundled with ticketing rather than a standalone chat widget is not what Acquire is typically brought in for.
What can Zendesk Chat do that Acquire cannot?
Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Salesforce, SOC2, GDPR, HIPAA.
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Related pages

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