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Microsoft Dynamics 365 Chat vs Zendesk Chat

Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite
Zendesk Chat logo

Zendesk Chat

Live Chat

Live chat software from Zendesk

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Microsoft Dynamics 365 Chat specific pricing not disclosed on product page; Zendesk Chat enterprise plan requires custom pricing quote
  • They diverge on capability: Microsoft Dynamics 365 Chat covers Omnichannel messaging, Zendesk Chat covers Web messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Dynamics 365 Chat and Zendesk Chat actually diverge.

Attributes where Microsoft Dynamics 365 Chat and Zendesk Chat differ
AttributeMicrosoft Dynamics 365 ChatZendesk Chat
Starting priceOn request$19/month
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
Founded19752007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Salesforce

Both cover

  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Zendesk Chat
  • Multi-channel customer engagementnot Zendesk Chat
  • AI-powered customer conversationsnot Zendesk Chat
  • Enterprise customer service automationnot Zendesk Chat

Zendesk Chat

  • Customer support team managementnot Microsoft Dynamics 365 Chat
  • Multi-channel messagingnot Microsoft Dynamics 365 Chat
  • AI-powered contact centersnot Microsoft Dynamics 365 Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Zendesk Chat

  • Enterprise plan requires custom pricing quote
  • AI agent usage beyond plan allowance billed separately

Pricing, plan by plan

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Zendesk Chat

$19/month
  • Support Team$19/month
    • Email ticketing
    • Routing and analytics
    • Pre-written responses
  • Suite Team$55/month
    • All Support features
    • AI Agents
    • Knowledge Base
  • Suite Professional$115/month
    • Suite Team features
    • Admin Copilot
    • App Builder

Which should you pick?

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Questions people ask

Is Microsoft Dynamics 365 Chat or Zendesk Chat better?
Neither clearly leads. Microsoft Dynamics 365 Chat starts at On request and Zendesk Chat at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Dynamics 365 Chat or Zendesk Chat?
Microsoft Dynamics 365 Chat starts at On request and Zendesk Chat at $19/month.
Does Microsoft Dynamics 365 Chat or Zendesk Chat run on more platforms?
Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android. Zendesk Chat runs on Web, Ios, Android.
What is Microsoft Dynamics 365 Chat best used for?
Microsoft Dynamics 365 Chat is most often used for customer service omnichannel communication, multi-channel customer engagement, ai-powered customer conversations, enterprise customer service automation. Of those, customer service omnichannel communication and multi-channel customer engagement are not what Zendesk Chat is typically brought in for.
What can Microsoft Dynamics 365 Chat do that Zendesk Chat cannot?
Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration. Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Both handle Web support, Android support.

Answered from the vendors’ own pages

Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Zendesk Chat: Can Messaging be used for live, session-based conversations or asynchronous chats?

Both. Messaging supports real-time sessions for fast help as well as ongoing asynchronous conversations, so customers can chat at their own pace and agents stay flexible.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Zendesk Chat: Do agents need a separate tool or tab to use Messaging?

No. Messaging is built right into the Zendesk Agent Workspace, so agents can manage conversations seamlessly without switching tools or tabs.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Zendesk Chat: How do I know if my AI agents are handling my tickets effectively?

Zendesk QA automatically reviews all conversations, enabling performance tracking and continuous improvement of AI and agent support.

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Zendesk Chat: Once I build an AI agent, can I deploy it across more than one social channel?

Yes. Build your AI Agent once and deploy it to web, mobile, and social messaging channels like WhatsApp, Facebook, and more.

Source
Zendesk Chat: Why should I switch from legacy live chat to Messaging?

Messaging enables users to replicate and enhance live chat experiences by leveraging AI agents and omnichannel routing capabilities.

Source
Zendesk Chat: Can I build something custom or go beyond the out-of-the-box experience?

Absolutely. With access to the Zendesk messaging platform, you can create fully custom experiences that fit your unique business needs.

Source
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