Live Chat & Chatbots · pricing
Zendesk Chat pricing
Zendesk Chat publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $49/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Zendesk Chat plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Suite Team | $49/month | 3 | Entry tier |
| Suite Growth | $79/month | 2 | +$30/month, 2 more features |
| Suite Professional | $99/month | 2 | +$20/month, 2 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Suite Team
$49/monthThe entry tier. It covers messaging, help center, basic bots.
Suite Growth
$79/monthOver Suite Team, this tier adds:
- Team + Multiple brands
- Custom fields
Suite Professional
$99/monthOver Suite Growth, this tier adds:
- Growth + AI
- Custom analytics
What the product covers
The full Zendesk Chat feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Web messaging
- Mobile messaging
- Chatbots
- Proactive chat
- Analytics
- Triggers
Integrations
- Zendesk Support
- Salesforce
- Shopify
- WordPress
- Zapier
Security
- SOC2
- GDPR
- HIPAA
Platform
- Web support
- Ios support
- Android support
People bring Zendesk Chat in for support teams wanting live chat bundled with ticketing rather than a standalone chat widget. If that is not the job you are buying for, the alternatives to Zendesk Chat are worth a look before you commit to a tier.
How that compares in Live Chat & Chatbots
Across the 3 live chat & chatbots tools in this directory that publish a starting price, the median entry point is $29/month. Zendesk Chat starts at $49/month, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Zendesk Chat (this page) | $49/month | subscription | - | |
| Comm100 | $29/month | subscription | - | vs Zendesk Chat |
| Botpress | Free | open-source | - | vs Zendesk Chat |
| Ada | Free | subscription | - | vs Zendesk Chat |
| Bold360 | On request | subscription | - | vs Zendesk Chat |
| Capacity | On request | subscription | - | vs Zendesk Chat |
| Acquire | $50/month | subscription | - | vs Zendesk Chat |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Zendesk Chat badges page.
Before you pay for Zendesk Chat
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $49/month and $99/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Zendesk Chat against the tools that do have one before committing.
Zendesk Chat runs on web, ios, android, and is published by Zendesk Inc of San Francisco, CA. The full record is on the Zendesk Chat review, and the rest of the category is under best live chat & chatbots tools.
Zendesk Chat pricing questions
- How much does Zendesk Chat cost?
- Zendesk Chat publishes 3 tiers, from $49/month for Suite Team up to $99/month for Suite Professional. The cheapest paid tier is $49/month.
- Does Zendesk Chat have a free plan?
- Not on the record we hold: Zendesk Chat is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Suite Team and Suite Growth on Zendesk Chat?
- Suite Growth costs $79/month against $49/month, and adds team + multiple brands, custom fields.
- Is the Suite Professional plan on Zendesk Chat worth it?
- That depends entirely on whether you need what it adds, which on the published record is growth + ai, custom analytics. It costs $99/month against $49/month for Suite Team. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Zendesk Chat expensive for a live chat & chatbots tool?
- It starts above the middle of its category. Across the 3 live chat & chatbots tools in this directory that publish a starting price, the median entry point is $29/month; Zendesk Chat starts at $49/month.
- Which live chat & chatbots tools can I use without paying?
- 3 of the 8 live chat & chatbots tools listed alongside Zendesk Chat have a free tier: Botpress, Ada, Chatra.
- What am I actually paying for with Zendesk Chat?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for support teams wanting live chat bundled with ticketing rather than a standalone chat widget.
- Does Zendesk Chat charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Zendesk Chat prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Zendesk Chat against before paying?
- The closest live chat & chatbots tools in this directory are Comm100, Botpress, Ada, Bold360. Each has a side-by-side comparison with Zendesk Chat covering price, platforms and features.