Live Chat & Chatbots · head to head
Smartsupp vs Jivochat
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Jivochat
Live Chat & Chatbots
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Jivochat the free plan keeps only 2 months of chat history and has no CRM
- They diverge on capability: Smartsupp covers Live chat messaging, Jivochat covers Live chat.
Where they differ
Only the attributes on which Smartsupp and Jivochat actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- API
Only in Jivochat
- Live chat
- Phone integration
- Email support
- Chatbot builder
- CRM
- Telegram
- Viber
Both cover
- Slack
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Jivochat
Jivochat
- Live chat and messaging support across website and social channelsnot Smartsupp
- Handling customer conversations from one agent inboxnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Questions people ask
- Is Smartsupp or Jivochat better?
- Neither clearly leads. Smartsupp starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Jivochat?
- Smartsupp starts at Free and Jivochat at Free.
- Does Smartsupp or Jivochat run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Smartsupp for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Jivochat is typically brought in for.
- What can Smartsupp do that Jivochat cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack, Web support, Mobile app support, IOS support.