Live Chat & Chatbots · head to head
Smartsupp vs Bold360
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
B
Bold360
Live Chat & Chatbots
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Smartsupp covers Co-browsing, Bold360 covers AI chatbots.
Where they differ
Only the attributes on which Smartsupp and Bold360 actually diverge.
Identical on both: platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- Slack
Only in Bold360
- AI chatbots
- Email support
- Knowledge base
- Salesforce
- IBM Watson
- Webhooks
Both cover
- Live chat messaging
- API
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Bold360
Bold360
- Customer engagementnot Smartsupp
- Lead generationnot Smartsupp
- Customer supportnot Smartsupp
- Sales automationnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need co-browsing.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor tracking.
Choose Bold360 if
- You need ai chatbots.
- You work on Web, Mobile app, IOS, Android.
- You also want email support.
Questions people ask
- Is Smartsupp or Bold360 better?
- Neither clearly leads. Smartsupp starts at Free and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Bold360?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and On request for Bold360.
- Does Smartsupp or Bold360 run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Bold360 is typically brought in for.
- What can Smartsupp do that Bold360 cannot?
- Smartsupp covers Co-browsing, Visitor tracking, Heatmaps, Shopify. Bold360 covers AI chatbots, Email support, Knowledge base, Salesforce. Both handle Live chat messaging, API, Web support, Mobile app support.