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Live Chat & Chatbots · head to head

Salesforce Service Cloud Chat vs Acquire

Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat & Chatbots

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses; Acquire pricing is not published on any tier
  • They diverge on capability: Salesforce Service Cloud Chat covers Live chat messaging, Acquire covers Live chat.

Where they differ

Only the attributes on which Salesforce Service Cloud Chat and Acquire actually diverge.

Attributes where Salesforce Service Cloud Chat and Acquire differ
AttributeSalesforce Service Cloud ChatAcquire
Starting price$25/month$50/month
Pricing modelUnknownsubscription
PlatformsWeb, Mobile appsWeb, Ios, Android
Founded19992015

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud Chat

  • Live chat messaging
  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Gmail
  • Microsoft Teams
  • Mobile app support

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Both cover

  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud Chat

  • Customer engagementnot Acquire
  • Lead generationnot Acquire
  • Customer supportnot Acquire
  • Sales automationnot Acquire

Acquire

  • Live chat and messaging on a website or appnot Salesforce Service Cloud Chat
  • Omnichannel support across chat, SMS, email and voicenot Salesforce Service Cloud Chat
  • Video and cobrowsing sessions with customersnot Salesforce Service Cloud Chat
  • Routing and SLAs across a support queuenot Salesforce Service Cloud Chat
  • Call deflection from phone into digital channelsnot Salesforce Service Cloud Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose Salesforce Service Cloud Chat if

  • You need live chat messaging.
  • You work on Web, Mobile apps.
  • You also want crm integration.
Salesforce Service Cloud Chat review

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Questions people ask

Is Salesforce Service Cloud Chat or Acquire better?
Neither clearly leads. Salesforce Service Cloud Chat starts at $25/month and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud Chat or Acquire?
Salesforce Service Cloud Chat starts at $25/month and Acquire at $50/month.
Does Salesforce Service Cloud Chat or Acquire run on more platforms?
Salesforce Service Cloud Chat runs on Web, Mobile apps. Acquire runs on Web, Ios, Android.
What is Salesforce Service Cloud Chat best used for?
Salesforce Service Cloud Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Acquire is typically brought in for.
What can Salesforce Service Cloud Chat do that Acquire cannot?
Salesforce Service Cloud Chat covers Live chat messaging, CRM integration, Agent desktop integration, Visitor tracking. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Slack, Web support, Android support.

Answered from the vendors’ own pages

Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
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Related pages

More on Salesforce Service Cloud Chat

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