Live Chat & Chatbots · head to head
Pure Chat vs Jivochat
Pure Chat
Live Chat & Chatbots
Simple and affordable live chat for any business
- From
- Free
- Rated
- -
Jivochat
Live Chat & Chatbots
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Jivochat the free plan keeps only 2 months of chat history and has no CRM
- They diverge on capability: Pure Chat covers Live chat widget, Jivochat covers Live chat.
Where they differ
Only the attributes on which Pure Chat and Jivochat actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
- Zapier
- API
Only in Jivochat
- Live chat
- Phone integration
- Email support
- Chatbot builder
- CRM
- Slack
- Telegram
- Viber
Both cover
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Jivochat
Jivochat
- Live chat and messaging support across website and social channelsnot Pure Chat
- Handling customer conversations from one agent inboxnot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Questions people ask
- Is Pure Chat or Jivochat better?
- Neither clearly leads. Pure Chat starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Jivochat?
- Pure Chat starts at Free and Jivochat at Free.
- Does Pure Chat or Jivochat run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Jivochat is typically brought in for.
- What can Pure Chat do that Jivochat cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Web support, Mobile app support, IOS support, Android support.