Software · head to head
Pure Chat vs Botpress
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- They diverge on capability: Pure Chat covers Live chat widget, Botpress covers Visual bot builder.
Where they differ
Only the attributes on which Pure Chat and Botpress actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
- Zapier
- API
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Slack
- Teams
- Messenger
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Botpress
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Pure Chat
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Botpress
FreeNo published plan breakdown. See the Botpress review.
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Questions people ask
- Is Pure Chat or Botpress better?
- Neither clearly leads. Pure Chat starts at Free and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Botpress?
- Pure Chat starts at Free and Botpress at Free.
- Does Pure Chat or Botpress run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Botpress is typically brought in for.
- What can Pure Chat do that Botpress cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics.