Softwr

Live Chat & Chatbots · head to head

LivePerson vs Botpress

LivePerson logo

LivePerson

Live Chat & Chatbots

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Botpress logo

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • They diverge on capability: LivePerson covers Live chat, Botpress covers Visual bot builder.

Where they differ

Only the attributes on which LivePerson and Botpress actually diverge.

Attributes where LivePerson and Botpress differ
AttributeLivePersonBotpress
Starting priceOn requestFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)
Founded19952016

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Web support

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Botpress
  • Routing customer conversations between bots and human agentsnot Botpress

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot LivePerson
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Botpress

Free

No published plan breakdown. See the Botpress review.

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Questions people ask

Is LivePerson or Botpress better?
Neither clearly leads. LivePerson starts at On request and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Botpress?
Botpress has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Botpress.
Does LivePerson or Botpress run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Botpress is typically brought in for.
What can LivePerson do that Botpress cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Both handle Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on LivePerson

More on Botpress

Keep looking

Other head to heads