Software · head to head
LivePerson vs Bold360
B
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: LivePerson covers Live chat, Bold360 covers Live chat messaging.
Where they differ
Only the attributes on which LivePerson and Bold360 actually diverge.
| Attribute | LivePerson | Bold360 |
|---|---|---|
| Platforms | Web, Mobile app, IOS, Android, Messaging apps | Web, Mobile app, IOS, Android |
| Founded | 1995 | 2005 |
Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LivePerson
- Live chat
- Conversational AI
- Mobile messaging
- Intent detection
- Zendesk
- Slack
- Messaging apps support
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- IBM Watson
- API
Both cover
- Salesforce
- Webhooks
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
LivePerson
- Conversational AI and messaging across web, SMS and social channelsnot Bold360
- Routing customer conversations between bots and human agentsnot Bold360
Bold360
- Customer engagementnot LivePerson
- Lead generationnot LivePerson
- Customer supportnot LivePerson
- Sales automationnot LivePerson
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LivePerson
- No price is published for any of the three tiers, and the page states no cost metric
- Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
- X is supported only with additional fees
- Every route to a figure is a quote request or an RFP
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
LivePerson
On request- Professional$100/month
- Live chat
- Basic AI
- Automations
- Enterprise$500/month
- Advanced AI
- Custom integrations
- Premium$undefined/month
- Custom solutions
- Dedicated support
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose LivePerson if
- You need live chat.
- You work on Web, Mobile app, IOS, Android, Messaging apps.
- You also want conversational ai.
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Questions people ask
- Is LivePerson or Bold360 better?
- Neither clearly leads. LivePerson starts at On request and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LivePerson or Bold360?
- LivePerson starts at On request and Bold360 at On request.
- Does LivePerson or Bold360 run on more platforms?
- LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Bold360 runs on Web, Mobile app, IOS, Android.
- What is LivePerson best used for?
- LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Bold360 is typically brought in for.
- What can LivePerson do that Bold360 cannot?
- LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Both handle Salesforce, Webhooks, Web support, Mobile app support.