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Customer Support · head to head

LiveAgent vs Teamleader

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite
Teamleader logo

Teamleader

CRM

Belgian CRM and business software for quotations, invoicing and project work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Teamleader specific monthly prices use a calculator and are not listed as fixed amounts
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveAgent and Teamleader actually diverge.

Attributes where LiveAgent and Teamleader differ
AttributeLiveAgentTeamleader
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded2004Unknown

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Teamleader

Nothing recorded that LiveAgent does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Teamleader
  • Ticketing and shared inbox for customer support teamsnot Teamleader

Teamleader

  • Business CRM and workflow managementnot LiveAgent
  • Invoicing and time trackingnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Teamleader

  • Specific monthly prices use a calculator and are not listed as fixed amounts
  • Pricing varies based on signup responses and features selected

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Teamleader

Free
  • SMART$null/month
    • Entry-level CRM
    • Invoicing
    • Time tracking
  • GROW$null/month
    • Recommended mid-tier
    • Expense management
    • Payment reminders
  • FLOW$null/month
    • Enterprise option
    • Leave management
    • Multiple pipelines

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Teamleader if

  • You want to start without paying.
Teamleader review

Questions people ask

Is LiveAgent or Teamleader better?
Neither clearly leads. LiveAgent starts at Free and Teamleader at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Teamleader?
LiveAgent starts at Free and Teamleader at Free.
Does LiveAgent or Teamleader run on more platforms?
LiveAgent runs on Web, Ios, Android. Teamleader runs on Web.
Can I use LiveAgent for free?
Both have a free tier, so you can try either at no cost before committing.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Teamleader is typically brought in for.
What can LiveAgent do that Teamleader cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Teamleader: How much does Teamleader cost?

Teamleader pricing starts from €37.50 per month and uses a flexible calculator model depending on selected features. Quarterly billing is standard.

Source
LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Teamleader: Does Teamleader offer discounts?

Yes, Teamleader offers 25% discount on first invoice, 17% discount on annual subscriptions, and 50% discount from the 6th user onwards.

Source
LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
Teamleader: Is there a free trial for Teamleader?

Yes, Teamleader provides a 14-day free trial with no credit card required and full feature access based on signup responses.

Source
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