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Software · head to head

Kayako vs Acquire

Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; Acquire pricing is not published on any tier
  • They diverge on capability: Kayako covers Unified inbox, Acquire covers Co-browsing.

Where they differ

Only the attributes on which Kayako and Acquire actually diverge.

Attributes where Kayako and Acquire differ
AttributeKayakoAcquire
Starting price$30/month$50/month
Founded20012015

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Zapier
  • Stripe
  • Shopify

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Zendesk
  • HubSpot
  • Microsoft Dynamics

Both cover

  • Live chat
  • Slack
  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Acquire
  • Resolving support tickets automatically with an AI agentnot Acquire

Acquire

  • Live chat and messaging on a website or appnot Kayako
  • Omnichannel support across chat, SMS, email and voicenot Kayako
  • Video and cobrowsing sessions with customersnot Kayako
  • Routing and SLAs across a support queuenot Kayako
  • Call deflection from phone into digital channelsnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want help center.
Kayako review

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Questions people ask

Is Kayako or Acquire better?
Neither clearly leads. Kayako starts at $30/month and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or Acquire?
Kayako starts at $30/month and Acquire at $50/month.
Does Kayako or Acquire run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Acquire is typically brought in for.
What can Kayako do that Acquire cannot?
Kayako covers Unified inbox, Help center, Customer journey, Automation. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, Slack, Salesforce, SOC2.
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Related pages

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