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Live Chat & Chatbots · head to head

Jivochat vs Crisp

Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Jivochat covers Phone integration, Crisp covers Shared inbox.

Where they differ

Only the attributes on which Jivochat and Crisp actually diverge.

Attributes where Jivochat and Crisp differ
AttributeJivochatCrisp
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
Founded20082015

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • Telegram
  • Viber
  • Mobile app support
  • IOS support

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • WordPress
  • Shopify
  • Zapier
  • Segment

Both cover

  • Live chat
  • CRM
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Crisp
  • Handling customer conversations from one agent inboxnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Jivochat
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Questions people ask

Is Jivochat or Crisp better?
Neither clearly leads. Jivochat starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Crisp?
Jivochat starts at Free and Crisp at Free.
Does Jivochat or Crisp run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Crisp runs on Cloud-based SaaS.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Crisp is typically brought in for.
What can Jivochat do that Crisp cannot?
Jivochat covers Phone integration, Email support, Chatbot builder, Telegram. Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. Both handle Live chat, CRM, Slack, Web support.
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Related pages

More on Jivochat

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