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Crisp vs Jivochat

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Crisp covers Shared inbox, Jivochat covers Phone integration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Jivochat actually diverge.

Attributes where Crisp and Jivochat differ
AttributeCrispJivochat
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
Founded20152008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • WordPress
  • Shopify
  • Zapier
  • Segment

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • Telegram
  • Viber
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • CRM
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Jivochat
  • Chat and omnichannel messagingnot Jivochat
  • Chatbot and AI conversation managementnot Jivochat
  • Customer profile and ticket managementnot Jivochat
  • Team collaboration on customer communicationnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Crisp
  • Handling customer conversations from one agent inboxnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Jivochat

Free
  • FreeFree
    • 5 agents included
    • Online chat for websites and social media integration
    • Basic callback and offline forms
  • Basic$28/month
    • Per-agent pricing ($28/agent/month)
    • Proactive invitations and visitor monitoring
    • Anti-spam protection and JivoChat CRM included
  • Professional$42/month
    • $42 per agent per month
    • Telephony Plus module and WhatsApp integration
    • Chat rescue and chatbot integration
  • Enterprise$56/month
    • $56 per agent per month
    • Mobile SDK and advanced chat routing
    • Unlimited agents (vs 100 cap on other paid tiers)

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Questions people ask

Is Crisp or Jivochat better?
Neither clearly leads. Crisp starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Jivochat?
Crisp starts at Free and Jivochat at Free.
Does Crisp or Jivochat run on more platforms?
Crisp runs on Cloud-based SaaS. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Jivochat is typically brought in for.
What can Crisp do that Jivochat cannot?
Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. Jivochat covers Phone integration, Email support, Chatbot builder, Telegram. Both handle Live chat, CRM, Slack, Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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