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Customer Support · head to head

Hiver vs Less Annoying CRM

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
Less Annoying CRM logo

Less Annoying CRM

CRM

Simple CRM built by small business experts

From
$30/month
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Less Annoying CRM there is no free tier, only a single $15 per user per month price
  • They diverge on capability: Hiver covers Shared inbox, Less Annoying CRM covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and Less Annoying CRM actually diverge.

Attributes where Hiver and Less Annoying CRM differ
AttributeHiverLess Annoying CRM
Starting priceFree$30/month
Free tierYesNo
PlatformsWeb, Chrome-extensionWeb, Ios, Android
CategoryCustomer SupportCRM
Founded20112006

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in Less Annoying CRM

  • Contact management
  • Task tracking
  • Pipeline management
  • Email integration
  • Mobile app
  • Reporting
  • Mailchimp
  • Zapier

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot Less Annoying CRM
  • Customer support via Gmailnot Less Annoying CRM
  • Team email collaborationnot Less Annoying CRM

Less Annoying CRM

  • CRM for small businessesnot Hiver
  • Simple contact managementnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Less Annoying CRM

  • There is no free tier, only a single $15 per user per month price
  • File storage is capped at 25 GB per user
  • The vendor advises staying below 50,000 total contacts, so very large databases sit outside the intended use even though no hard limit is enforced

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Less Annoying CRM

$30/month
  • Standard$30/month
    • Contact management
    • Task management
    • Mobile app
  • Pro$50/month
    • Everything in Standard
    • Email automation
    • Reporting
  • Business$100/month
    • Everything in Pro
    • Advanced customization
    • API access

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose Less Annoying CRM if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want task tracking.
Less Annoying CRM review

Questions people ask

Is Hiver or Less Annoying CRM better?
Neither clearly leads. Hiver starts at Free and Less Annoying CRM at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or Less Annoying CRM?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and $30/month for Less Annoying CRM.
Does Hiver or Less Annoying CRM run on more platforms?
Hiver runs on Web, Chrome-extension. Less Annoying CRM runs on Web, Ios, Android.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Less Annoying CRM starts at $30/month.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Less Annoying CRM is typically brought in for.
What can Hiver do that Less Annoying CRM cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Less Annoying CRM covers Contact management, Task tracking, Pipeline management, Email integration. Both handle GDPR, Web support.

Answered from the vendors’ own pages

Less Annoying CRM: How much does Less Annoying CRM cost?

Less Annoying CRM costs $15 per user per month plus applicable tax. There is one price for everyone with no tiered plans.

Source
Less Annoying CRM: What does Less Annoying CRM include?

All users get unlimited contacts, 25GB file storage, unlimited pipelines, task management, email logging, mobile access, user permissions, unlimited custom fields, and free support.

Source
Less Annoying CRM: Does Less Annoying CRM offer a free trial?

Yes, Less Annoying CRM offers a 30-day free trial with no questions asked, no credit card required, and no limitations.

Source
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