Hivervs
Kustomer
Kustomer: The future of customer service
Hiver
Gmail-based help desk
As of 30 August 2026, Hiver is free to use. Hiver turns Gmail into a powerful help desk. Softwr lists it under Customer Support. Hiver is made by Hiver Inc, launched in 2011, available on Web, Browser extension.
Overview
What Hiver does
Hiver turns Gmail into a powerful help desk. It enables teams to manage shared inboxes, assign emails, track status, and collaborate without leaving Gmail.
What people use it for
- Shared inbox management
- Customer support via Gmail
- Team email collaboration
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Hiver.
- Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
Cross-shopped
What people choose instead of Hiver
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- HivervsFront
Front: Where teams collaborate on customer communication
- HivervsGroove
Groove: Simple, powerful support for growing businesses
- HivervsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Hiver costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 2 users
- Email management
- Basic analytics
Lite
$19 /mo
- Unlimited users
- Email templates
- Notes & @mentions
Pro
$49 /mo
- CSAT surveys
- SLA management
- Custom reports
Elite
$69 /mo
- Round-robin
- Skill-based routing
- Okta SSO
Capabilities
Features
Shared inbox
Email assignment
Collision detection
Email notes
Templates
Analytics
Gmail
Integration with Gmail
Google Workspace
Integration with Google Workspace
Slack
Integration with Slack
Asana
Integration with Asana
Jira
Integration with Jira
SOC2
SOC2 security feature
Behind it
Who makes Hiver
- Company
- Hiver Inc
- Based in
- San Jose, CA
Keep looking
Where to go from Hiver
- Hiver alternativesEvery product people weigh against it
- Hiver pricingPlans, floors and what the tiers exclude
- Hiver badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Hiver with
- Groove
- Front
- Kustomer
- Freshdesk
- Help Scout
- SupportBee
- Missive
- Zoho Desk
- HappyFox
- LiveAgent
- ManageEngine ServiceDesk Plus
- Gladly
- HubSpot Service Hub
- Kapture CX
- Level AI
- Freshservice
- Help Scout
- HappyFox
Other Customer Support software
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Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Hiver, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Hiver
Hiver alternatives
What people switch to, and what they give up
Hiver pricing
Every tier, and where the cost actually lands
Compare Hiver
Put it head to head with anything we hold
Hiver badge
Its rating, and an embed for your own site
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