What are the main alternatives to Hiver?

24 other customer support tools are listed in this directory, led by Kustomer, Front, Groove, Freshdesk. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.

What is the best free alternative to Hiver?

2 of the alternatives listed here can be used without paying: Freshdesk, Help Scout.

Why do people look for an alternative to Hiver?

On the figures on record, one thing stands out: cost climbs steeply across the tiers. Each is set out with the numbers behind it above.

What would I give up by switching from Hiver?

Hiver is most often brought in for shared inbox management, customer support via gmail, team email collaboration. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.

Is there an open-source alternative to Hiver?

None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.

How were these Hiver alternatives chosen?

They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.

Where can I compare Hiver against one of these directly?

Every alternative below has a side-by-side page against Hiver covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.

Does this list cover every customer support tool?

No. It covers what this directory holds in the Customer Support category, 24 tools beside Hiver. The category page lists the rest of the catalogue as it grows.

Customer Support · alternatives

Alternatives to Hiver

24 customer support tools sit alongside Hiver in this directory. Below is what separates each from Hiver on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.

Alternatives listed: 24
With a free tier: 2
Cheaper to start: 0
Hiver starts at: Free

Why people look past Hiver

Only what the record supports. Each point below is a figure on the Hiver entry measured against the tools listed beside it.

Cost climbs steeply across the tiers

Hiver publishes 4 tiers, from Free up to $69/month. Teams that outgrow the entry plan can find the next rung a large step, the Hiver pricing page breaks each one down.

What each alternative does differently

Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.

Kustomer

On request

The future of customer service

No free tier, where Hiver has one.
Sold on a quote model rather than subscription.

Hiver vs Kustomer Kustomer review

Front

$25/month

Where teams collaborate on customer communication

No free tier, where Hiver has one.
Starts $25 a month dearer, at $25/month.
3 tiers to Hiver's 4.

Hiver vs Front Front review

Groove

$12/month

Simple, powerful support for growing businesses

No free tier, where Hiver has one.
Starts $12 a month dearer, at $12/month.
3 tiers to Hiver's 4.

Hiver vs Groove Groove review

Freshdesk

Free, then $19/month per agent

Delight your customers, effortlessly

Starts $19 a month per agent dearer, at $19/month per agent.
3 tiers to Hiver's 4.

Hiver vs Freshdesk Freshdesk review

Help Scout

Free, then $25/month

Customer service software that people love

Starts $25 a month dearer, at $25/month.

Hiver vs Help Scout Help Scout review

Cresta

On request

Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform

No free tier, where Hiver has one.
Sold on a quote model rather than subscription.
1 tier to Hiver's 4.

Hiver vs Cresta Cresta review

Every Hiver alternative at a glance

A dash means the catalogue entry carries no figure, not that the answer is nothing.

Customer Support alternatives to Hiver
Tool	Entry price	Model	Tiers	Head to head
Hiver (this page)	Free	Subscription	4
KustomerThe future of customer service	On request	Quote	-	vs Hiver
FrontWhere teams collaborate on customer communication	$25/month	Subscription	3	vs Hiver
GrooveSimple, powerful support for growing businesses	$12/month	Subscription	3	vs Hiver
FreshdeskDelight your customers, effortlessly	Free, then $19/month per agent	Subscription	3	vs Hiver
Help Scout	Free, then $25/month	Subscription	4	vs Hiver
Cresta	On request	Quote	1	vs Hiver
Assembled	$25/month	Per user per month	4	vs Hiver
Calabrio ONE	On request	Quote	1	vs Hiver
Level AI	On request	Quote	1	vs Hiver
Alvaria	On request	Quote	4	vs Hiver
Kapture CX	On request	Quote	1	vs Hiver
Balto	On request	Quote	1	vs Hiver
Verint	On request	Quote	1	vs Hiver
Playvox	On request	Quote	1	vs Hiver
Observe.AI	On request	Quote	1	vs Hiver
Forethought	On request	Quote	3	vs Hiver
Ameyo	On request	Quote	3	vs Hiver
UJET	$65/month	Per user per month	4	vs Hiver
Richpanel	$99/month	Per-seat plus per-conversation for AI agents	3	vs Hiver
Plain	$35/month	Tiered pricing per seat with credit system	3	vs Hiver
Helpjuice	$249/month	Subscription	3	vs Hiver
HelpCrunch	On request	Subscription	3	vs Hiver
Document360	On request	Quote	1	vs Hiver
Dixa	$39/month	Subscription	3	vs Hiver

Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Hiver badges page.

Cheaper ways to solve the same problem

Free to start (2)

These publish a tier that costs nothing, so they can be evaluated before any money changes hands.

Freshdesk , Free, then $19/month per agent
Help Scout , Free, then $25/month

What you would be giving up

Hiver is most often brought in for shared inbox management, customer support via gmail, team email collaboration. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.

Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.

If Hiver is broadly right and the question is cost, the Hiver pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.

Hiver runs on web, chrome-extension. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.

Questions about Hiver alternatives

What are the main alternatives to Hiver?: 24 other customer support tools are listed in this directory, led by Kustomer, Front, Groove, Freshdesk. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
What is the best free alternative to Hiver?: 2 of the alternatives listed here can be used without paying: Freshdesk, Help Scout.
Why do people look for an alternative to Hiver?: On the figures on record, one thing stands out: cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
What would I give up by switching from Hiver?: Hiver is most often brought in for shared inbox management, customer support via gmail, team email collaboration. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
Is there an open-source alternative to Hiver?: None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
How were these Hiver alternatives chosen?: They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
Where can I compare Hiver against one of these directly?: Every alternative below has a side-by-side page against Hiver covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
Does this list cover every customer support tool?: No. It covers what this directory holds in the Customer Support category, 24 tools beside Hiver. The category page lists the rest of the catalogue as it grows.