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Customer Support · head to head

Hiver vs UpLead

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
UpLead logo

UpLead

CRM

B2B contact database and lead intelligence platform for sales prospecting

From
$74/month
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; UpLead credit-based pricing can get expensive for high-volume prospecting compared to flat-rate tools.
  • They diverge on capability: Hiver covers Shared inbox, UpLead covers Real-time email verification.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and UpLead actually diverge.

Attributes where Hiver and UpLead differ
AttributeHiverUpLead
Starting priceFree$74/month
Free tierYesNo
PlatformsWeb, Chrome-extensionweb, api
CategoryCustomer SupportCRM
Founded20112017

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in UpLead

  • Real-time email verification
  • Mobile direct dials
  • Technographics
  • Data enrichment
  • CRM integrations
  • Chrome extension

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot UpLead
  • Customer support via Gmailnot UpLead
  • Team email collaborationnot UpLead

UpLead

  • Building targeted B2B prospect listsnot Hiver
  • Verifying email addresses before outreachnot Hiver
  • Enriching CRM records with firmographic datanot Hiver
  • Finding companies using specific technologiesnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

UpLead

  • Credit-based pricing can get expensive for high-volume prospecting compared to flat-rate tools.
  • Lacks built-in outreach or email sending features found in dedicated sales engagement platforms.
  • Mobile phone coverage is not as extensive as some competitors focused solely on direct dials.
  • Free trial is limited to 5 credits, making it hard to evaluate data quality at scale.

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

UpLead

$74/month
  • Essentials$74/month
    • 2,040 credits per year (billed annually)
    • Verified emails and mobile phones
    • CRM integrations
  • Plus$149/month
    • 4,800 credits per year (billed annually)
    • Data enrichment
    • Technographics
  • Professional$undefined/mo
    • Custom credits and seats
    • Buyer intent data
    • Full API access

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose UpLead if

  • You need real-time email verification.
  • You work on web, api.
  • You also want mobile direct dials.
UpLead review

Questions people ask

Is Hiver or UpLead better?
Neither clearly leads. Hiver starts at Free and UpLead at $74/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or UpLead?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and $74/month for UpLead.
Does Hiver or UpLead run on more platforms?
Hiver runs on Web, Chrome-extension. UpLead runs on web, api.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. UpLead starts at $74/month.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what UpLead is typically brought in for.
What can Hiver do that UpLead cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. UpLead covers Real-time email verification, Mobile direct dials, Technographics, Data enrichment.

Answered from the vendors’ own pages

UpLead: What does UpLead cost?

UpLead's Essentials plan starts at $74/month billed annually (or $99/month billed monthly) with 2,040 credits/year, Plus is $149/month annually with 4,800 credits/year, and Professional is custom-priced for larger teams.

Source
UpLead: Is there a free plan?

UpLead offers a 7-day free trial with 5 credits so users can test verified email and mobile phone data before subscribing to a paid plan.

Source
UpLead: What does UpLead integrate with?

UpLead integrates directly with CRMs like Salesforce, HubSpot, Pipedrive and Zoho, and connects to over 1,500 apps via Zapier.

Source
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