Software · pricing
Hiver pricing
Hiver publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
Hiver plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 3 | Entry tier |
| Lite | $19/month | 3 | +$19/month, 3 more features |
| Pro | $49/month | 3 | +$30/month, 3 more features |
| Elite | $69/month | 3 | +$20/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers 2 users, email management, basic analytics.
Lite
$19/monthOver Free, this tier adds:
- Unlimited users
- Email templates
- Notes & @mentions
Pro
$49/monthOver Lite, this tier adds:
- CSAT surveys
- SLA management
- Custom reports
Elite
$69/monthOver Pro, this tier adds:
- Round-robin
- Skill-based routing
- Okta SSO
Where Hiver stops being free
Free, Free
- 2 users
- Email management
- Basic analytics
Lite, $19/month
The first thing you pay for:
- Unlimited users
- Email templates
- Notes & @mentions
What the product covers
The full Hiver feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Shared inbox
- Email assignment
- Collision detection
- Email notes
- Templates
- Analytics
Integrations
- Gmail
- Google Workspace
- Slack
- Asana
- Jira
Security
- SOC2
- GDPR
- ISO27001
Platform
- Web support
- Chrome-extension support
People bring Hiver in for shared inbox management, customer support via gmail, team email collaboration. If that is not the job you are buying for, the alternatives to Hiver are worth a look before you commit to a tier.
Before you pay for Hiver
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $69/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Hiver runs on web, chrome-extension, and is published by Hiver Inc of San Jose, CA. The full record is on the Hiver review.
Hiver pricing questions
- How much does Hiver cost?
- Hiver publishes 4 tiers, from Free for Free up to $69/month for Elite. The entry tier costs nothing.
- Does Hiver have a free plan?
- Yes. The Free tier costs nothing and covers 2 users, email management, basic analytics. Paying starts at $19/month for Lite.
- What is the difference between Free and Lite on Hiver?
- Lite costs $19/month against Free, and adds unlimited users, email templates, notes & @mentions.
- Is the Elite plan on Hiver worth it?
- That depends entirely on whether you need what it adds, which on the published record is round-robin, skill-based routing, okta sso. It costs $69/month against $19/month for Lite. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Hiver?
- The record lists 16 features across 4 areas: core, integrations, security, platform. In practice it is brought in for shared inbox management, customer support via gmail, team email collaboration.
- Does Hiver charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Hiver prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Hiver against before paying?
- Nothing else in this directory is filed close enough to Hiver to make a useful price comparison.