Customer Support · head to head
Hiver vs HubSpot Service Hub
HubSpot Service Hub
Customer Support
Customer service software for scaling companies
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; HubSpot Service Hub the free tier is capped at 2 users
- They diverge on capability: Hiver covers Shared inbox, HubSpot Service Hub covers Ticketing.
Where they differ
Only the attributes on which Hiver and HubSpot Service Hub actually diverge.
| Attribute | Hiver | HubSpot Service Hub |
|---|---|---|
| Platforms | Web, Chrome-extension | Web, Ios, Android |
| Founded | 2011 | 2006 |
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Hiver
- Shared inbox
- Email assignment
- Collision detection
- Email notes
- Templates
- Analytics
- Gmail
- Google Workspace
Only in HubSpot Service Hub
- Ticketing
- Knowledge base
- Customer feedback
- Live chat
- Conversational bots
- Reporting
- HubSpot CRM
- Zoom
Both cover
- Slack
- SOC2
- GDPR
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Hiver
- Shared inbox managementnot HubSpot Service Hub
- Customer support via Gmailnot HubSpot Service Hub
- Team email collaborationnot HubSpot Service Hub
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Hiver
- Knowledge base and customer self-servicenot Hiver
- Live chat and chatbots on a websitenot Hiver
- Customer feedback surveys and CSATnot Hiver
- Support reporting tied into the HubSpot CRMnot Hiver
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Hiver
- Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Pricing, plan by plan
Hiver
Free- FreeFree
- 2 users
- Email management
- Basic analytics
- Lite$19/month
- Unlimited users
- Email templates
- Notes & @mentions
- Pro$49/month
- CSAT surveys
- SLA management
- Custom reports
- Elite$69/month
- Round-robin
- Skill-based routing
- Okta SSO
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Which should you pick?
Choose Hiver if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Chrome-extension.
- You also want email assignment.
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want knowledge base.
Questions people ask
- Is Hiver or HubSpot Service Hub better?
- Neither clearly leads. Hiver starts at Free and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Hiver or HubSpot Service Hub?
- Hiver starts at Free and HubSpot Service Hub at Free.
- Does Hiver or HubSpot Service Hub run on more platforms?
- Hiver runs on Web, Chrome-extension. HubSpot Service Hub runs on Web, Ios, Android.
- Can I use Hiver for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Hiver best used for?
- Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what HubSpot Service Hub is typically brought in for.
- What can Hiver do that HubSpot Service Hub cannot?
- Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Both handle Slack, SOC2, GDPR, Web support.