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Customer Support · head to head

Hiver vs ManageEngine ServiceDesk Plus

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Rated
-
Full reviewWebsite
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Hiver and ManageEngine ServiceDesk Plus differ
AttributeHiverManageEngine ServiceDesk Plus
PlatformsWeb, Chrome-extensionWeb
Founded2011Unknown

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Hiver does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot ManageEngine ServiceDesk Plus
  • Customer support via Gmailnot ManageEngine ServiceDesk Plus
  • Team email collaborationnot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Hiver
  • IT asset management and change managementnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Questions people ask

Is Hiver or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Hiver starts at Free and ManageEngine ServiceDesk Plus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or ManageEngine ServiceDesk Plus?
Hiver starts at Free and ManageEngine ServiceDesk Plus at Free.
Does Hiver or ManageEngine ServiceDesk Plus run on more platforms?
Hiver runs on Web, Chrome-extension. ManageEngine ServiceDesk Plus runs on Web.
Can I use Hiver for free?
Both have a free tier, so you can try either at no cost before committing.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Hiver do that ManageEngine ServiceDesk Plus cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes.

Answered from the vendors’ own pages

ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
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Related pages

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