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Software · head to head

Gladly vs Pipedrive

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Gladly covers Lifelong conversation, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Gladly and Pipedrive actually diverge.

Attributes where Gladly and Pipedrive differ
AttributeGladlyPipedrive
Starting price$180/monthOn request
Founded20142010

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Pipedrive
  • Handling support conversations across voice, messaging and emailnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Gladly
  • Multi-channel communication with email and calendar syncnot Gladly
  • Sales automation for small to mid-market teamsnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Gladly or Pipedrive better?
Neither clearly leads. Gladly starts at $180/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Pipedrive?
Gladly starts at $180/month and Pipedrive at On request.
Does Gladly or Pipedrive run on more platforms?
Gladly runs on Web, Ios, Android. Pipedrive runs on Web, iOS, Android.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Pipedrive is typically brought in for.
What can Gladly do that Pipedrive cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle SOC2, GDPR.
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