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Software · head to head

Hiver vs Missive

Hiver logo

Hiver

Software

Gmail-based help desk

From
Free
Rated
-
Full reviewWebsite
Missive logo

Missive

Software

Team inbox and chat for productive teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • They diverge on capability: Hiver covers Email assignment, Missive covers Team chat.

Where they differ

Only the attributes on which Hiver and Missive actually diverge.

Attributes where Hiver and Missive differ
AttributeHiverMissive
PlatformsWeb, Chrome-extensionWeb, Ios, Android, Mac, Windows
Founded20112015

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace
  • Slack

Only in Missive

  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Trello
  • Pipedrive

Both cover

  • Shared inbox
  • Asana
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot Missive
  • Customer support via Gmailnot Missive
  • Team email collaborationnot Missive

Missive

  • Shared team inbox across email, SMS and social messagesnot Hiver
  • Collaborating on customer conversations with internal comments and tasksnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Which should you pick?

Choose Hiver if

  • You need email assignment.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want collision detection.
Hiver review

Choose Missive if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want email.
Missive review

Questions people ask

Is Hiver or Missive better?
Neither clearly leads. Hiver starts at Free and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or Missive?
Hiver starts at Free and Missive at Free.
Does Hiver or Missive run on more platforms?
Hiver runs on Web, Chrome-extension. Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Hiver for free?
Both have a free tier, so you can try either at no cost before committing.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Missive is typically brought in for.
What can Hiver do that Missive cannot?
Hiver covers Email assignment, Collision detection, Email notes, Templates. Missive covers Team chat, Email, Tasks, Calendar. Both handle Shared inbox, Asana, GDPR, Web support.
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Related pages

More on Hiver

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