Is Loops or Twilio better?

Neither clearly leads. Loops starts at On request and Twilio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Loops or Twilio?

Twilio has a free tier; the other does not. Paid plans start at On request for Loops and Free for Twilio.

Does Loops or Twilio run on more platforms?

Loops runs on Web. Twilio runs on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.

Can I use Twilio for free?

Yes. Twilio has a free tier, so you can try it without paying. Loops starts at On request.

What can Loops do that Twilio cannot?

Twilio covers SMS messaging, Voice calls, Video conferencing, Programmable communication.

Software · head to head

Loops vs Twilio

Loops

Software

Email platform for modern startups

From: On request
Rated: -

Full review Website

Twilio

Software

Cloud communications platform for SMS, voice, and video

From: Free
Rated: -

Full review Website

The short version

Only Twilio has a free tier, so it costs nothing to try first.
Each has a real cost: Loops pricing is metered at $0.10 per 1,000 emails on top of the contact-based plan tier, adding a variable cost beyond the base subscription; Twilio pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals

Where they differ

Only the attributes on which Loops and Twilio actually diverge.

Attributes where Loops and Twilio differ
Attribute	Loops	Twilio
Starting price	On request	Free
Pricing model	usage-based	Unknown
Free tier	No	Yes
Platforms	Web	Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#
Founded	Unknown	2008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Loops

Nothing recorded that Twilio does not also cover.

Only in Twilio

SMS messaging
Voice calls
Video conferencing
Programmable communication
Slack
Salesforce
HubSpot
Zapier

What people use each for

The jobs each tool is most often brought in to do.

Loops

No use cases recorded yet. See the Loops review.

Twilio

Customer engagementnot Loops
Lead generationnot Loops
Customer supportnot Loops
Sales automationnot Loops

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Loops

Pricing is metered at $0.10 per 1,000 emails on top of the contact-based plan tier, adding a variable cost beyond the base subscription

Twilio

Pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals
Phone number rentals are required for every number used, with carrier fees varying by region and billed separately
Dashboard is not optimized for mobile use and logs are difficult to access

Pricing, plan by plan

Loops

On request

No published plan breakdown. See the Loops review.

Twilio

Free

Pay-as-You-Go$undefined/mo
- Usage-based pricing
- No monthly minimum
- SMS, voice, video, messaging

Which should you pick?

Choose Loops if

Nothing in the data separates Loops from Twilio on the points above - pick on price and on how each one feels to use.

Loops review

Choose Twilio if

You need sms messaging.
You want to start without paying.
You work on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
You also want voice calls.

Twilio review

Questions people ask

Is Loops or Twilio better?: Neither clearly leads. Loops starts at On request and Twilio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Loops or Twilio?: Twilio has a free tier; the other does not. Paid plans start at On request for Loops and Free for Twilio.
Does Loops or Twilio run on more platforms?: Loops runs on Web. Twilio runs on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
Can I use Twilio for free?: Yes. Twilio has a free tier, so you can try it without paying. Loops starts at On request.
What can Loops do that Twilio cannot?: Twilio covers SMS messaging, Voice calls, Video conferencing, Programmable communication.

Answered from the vendors’ own pages

Twilio: What is Twilio's pricing model?

Twilio uses pay-as-you-go usage-based pricing with no monthly minimums or contracts. SMS costs $0.0083 per US message, voice calls cost $0.014 per minute, phone numbers cost $1.15 per month.

Source

Twilio: Does Twilio offer a free tier?

Yes, Twilio offers a free trial indefinitely with no credit card required for limited usage, plus a 7-14 day free trial period on paid plans.

Source

Twilio: What communication channels does Twilio support?

Twilio supports SMS, WhatsApp, RCS, MMS for messaging; Voice API and SIP Trunking for voice; Email via Twilio SendGrid; Video API; and Chat via Conversations API.

Source

Loops vs Twilio

Loops

Twilio

The short version

Where they differ

What each one covers

Only in Loops

Only in Twilio

What people use each for

Loops

Twilio

Where each one falls short

Loops

Twilio

Pricing, plan by plan

Loops

Twilio

Which should you pick?

Choose Loops if

Choose Twilio if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Loops

More on Twilio

Keep looking

Other head to heads