Softwr

Customer Support · head to head

Customerly vs tawk.to

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Free plan
Yes
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Customerly covers Email marketing, tawk.to covers Ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and tawk.to actually diverge.

Attributes where Customerly and tawk.to differ
AttributeCustomerlytawk.to
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Windows, Mac
CategoryCustomer SupportLive Chat
Founded20152013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Slack
  • Segment
  • 2FA

Only in tawk.to

  • Ticketing
  • Knowledge base
  • CRM
  • Screen sharing
  • Wix
  • Google Analytics
  • Data encryption
  • Windows support

Both cover

  • Live chat
  • Video chat
  • WordPress
  • Shopify
  • Zapier
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot tawk.to
  • Lead generationnot tawk.to
  • Email marketingnot tawk.to
  • Customer feedbacknot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Customerly
  • Customer support automationnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose tawk.to if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want knowledge base.
tawk.to review

Questions people ask

Is Customerly or tawk.to better?
Neither clearly leads. Customerly starts at Free and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or tawk.to?
Customerly starts at Free and tawk.to at Free.
Does Customerly or tawk.to run on more platforms?
Customerly runs on Web, Ios, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what tawk.to is typically brought in for.
What can Customerly do that tawk.to cannot?
Customerly covers Email marketing, Customer surveys, Help center, Automation. tawk.to covers Ticketing, Knowledge base, CRM, Screen sharing. Both handle Live chat, Video chat, WordPress, Shopify.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
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