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Software · head to head

Customerly vs Talkable

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Talkable logo

Talkable

Software

Referral marketing for e-commerce growth

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Talkable no monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • They diverge on capability: Customerly covers Live chat, Talkable covers A/B testing.

Where they differ

Only the attributes on which Customerly and Talkable actually diverge.

Attributes where Customerly and Talkable differ
AttributeCustomerlyTalkable
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20152010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Talkable

  • A/B testing
  • Fraud prevention
  • Personalization engine
  • Multi-channel sharing
  • Detailed analytics
  • Magento
  • Salesforce
  • Klaviyo

Both cover

  • Shopify
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Talkable
  • Lead generationnot Talkable
  • Email marketingnot Talkable
  • Customer feedbacknot Talkable

Talkable

  • affiliate marketing managementnot Customerly
  • Workflow automationnot Customerly
  • Reportingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Talkable

  • No monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • Custom pricing with no public rates; every quote requires a demo and consultation
  • Advanced A/B testing requires dedicated growth team to design and analyze experiments

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Talkable

On request
  • GrowthFree
    • Custom pricing
    • Full feature access
    • Dedicated CSM

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Talkable if

  • You need a/b testing.
  • You also want fraud prevention.
Talkable review

Questions people ask

Is Customerly or Talkable better?
Neither clearly leads. Customerly starts at Free and Talkable at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Talkable?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Talkable.
Does Customerly or Talkable run on more platforms?
Customerly runs on Web, Ios, Android. Talkable runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Talkable starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Talkable is typically brought in for.
What can Customerly do that Talkable cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Talkable covers A/B testing, Fraud prevention, Personalization engine, Multi-channel sharing. Both handle Shopify, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Talkable: Does Talkable offer a free trial or free tier?

No. Talkable does not offer a free tier or free trial. The platform requires a minimum annual commitment with custom pricing ranging from $12,000 to $30,000+ per year.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Talkable: What platforms does Talkable integrate with?

Talkable integrates with major e-commerce platforms including Shopify, WooCommerce, and custom solutions via API webhooks. It was the first integration offered on Shopify.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Talkable: What fraud prevention does Talkable provide?

Talkable provides best-in-class fraud intelligence with a track record of preventing $110M+ in fraud across customer campaigns, with advanced detection built into the platform.

Source
Talkable: How is Talkable's performance measured?

Talkable powers over $3B in referral revenue for 250+ brands with an average ROI of 41x, with detailed dashboards and reporting for tracking program performance.

Source
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