Klausvs
Freshworks Customer Service Suite
Freshworks Customer Service Suite: Comprehensive customer service platform with built-in quality management tools for contact centers
Klaus
AI-powered quality management for support teams
As of 30 August 2026, Klaus starts at $50/month. Klaus is an AI-powered quality management platform that helps customer support teams improve service quality through conversation reviews, automated scoring, an. Softwr lists it under Customer Support. Klaus is made by Klaus (Zendesk), launched in 2018, available on Web.
Overview
What Klaus does
Klaus is an AI-powered quality management platform that helps customer support teams improve service quality through conversation reviews, automated scoring, and performance insights.
What people use it for
- Quality assurance
- Agent coaching
- Performance tracking
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Klaus.
- No longer available as standalone product after Zendesk acquisition
- Requires separate Zendesk subscription (not included in base plan)
- Cannot be used with non-Zendesk help desk systems
Cross-shopped
What people choose instead of Klaus
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- KlausvsZendesk Answer Bot
Zendesk Answer Bot: AI-powered customer support tool integrated with Zendesk ecosystem for quality automation
- KlausvsKustomer
Kustomer: Modern CRM platform with built-in quality assurance and conversation review capabilities
Pricing
What Klaus costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Workforce Engagement Bundle
$50 /mo
- Includes Zendesk QA (formerly Klaus)
- Requires base Zendesk Support or Suite plan
- 100% conversation review with AI
- Coaching and feedback tools
- Performance analytics
Capabilities
Features
AI-powered QA
Conversation reviews
Scorecards
Coaching
Performance analytics
Calibration
Zendesk
Integration with Zendesk
Intercom
Integration with Intercom
Salesforce
Integration with Salesforce
Freshdesk
Integration with Freshdesk
Front
Integration with Front
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Is Klaus still available as a standalone product?
No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.
SourceWhat QA features does Klaus provide?
Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.
SourceBehind it
Who makes Klaus
- Company
- Klaus (Zendesk)
- Based in
- Tallinn, Estonia
- Founders
- Kair Käsper, Martin Kõiva
Timeline
Klaus over time
- Acquisition2024-02-12
Acquired by Zendesk
Source
Keep looking
Where to go from Klaus
- Klaus alternativesEvery product people weigh against it
- Klaus pricingPlans, floors and what the tiers exclude
- Klaus badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Klaus with
- Kustomer
- Freshworks Customer Service Suite
- Level AI
- Calabrio ONE
- Salesforce Service Cloud
- Zoho Desk
- Observe.AI
- Dialpad Contact Center
- Playvox
- HelpCrunch
- HubSpot Service Hub
- Podium
- Chatwoot
- Cresta
- Customerly
- DelightChat
- Calabrio ONE
- Dialpad Contact Center
Other Customer Support software
Unified customer service powered by AI
Free, then $19/agent-per-month9 researched notesAI quality assurance and agent assist for mid-market and enterprise contact centres
Pricing on request12 researched notesWorkforce management, quality and analytics suite for contact centres, now owned by Verint
Pricing on request12 researched notesConversation intelligence and automated QA for contact centres, priced from 100 seats up
Pricing on request13 researched notesContact centre quality management, coaching and workforce management, now sold by NiCE
Pricing on request12 researched notesCustomer service software for scaling companies
Free, then $10/mo12 researched notesReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
Pricing on request12 researched notesWorkforce management, quality and analytics suite for contact centres, now owned by Verint
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Klaus, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Klaus
Klaus alternatives
What people switch to, and what they give up
Klaus pricing
Every tier, and where the cost actually lands
Compare Klaus
Put it head to head with anything we hold
Klaus badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
Workforce management, quality and analytics suite for contact centres, now owned by Verint
quote
Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
quoteReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quote
Indian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quote
Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month