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Customer Support · head to head

Customerly vs RingCentral Contact Center

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • They diverge on capability: Customerly covers Live chat, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Customerly and RingCentral Contact Center actually diverge.

Attributes where Customerly and RingCentral Contact Center differ
AttributeCustomerlyRingCentral Contact Center
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20151999

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot RingCentral Contact Center
  • Lead generationnot RingCentral Contact Center
  • Email marketingnot RingCentral Contact Center
  • Customer feedbacknot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Customerly
  • Contact centernot Customerly
  • Customer experiencenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Customerly or RingCentral Contact Center better?
Neither clearly leads. Customerly starts at Free and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or RingCentral Contact Center?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for RingCentral Contact Center.
Does Customerly or RingCentral Contact Center run on more platforms?
Customerly runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what RingCentral Contact Center is typically brought in for.
What can Customerly do that RingCentral Contact Center cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle GDPR, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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