Missivevs
Kustomer
Kustomer: The future of customer service
Missive
Team inbox and chat for productive teams
As of 30 August 2026, Missive is free to use. Missive combines email, chat, and tasks in a single collaborative inbox designed for teams that value productivity and collaboration. Softwr lists it under Customer Support. Missive is launched in 2015, available on Web, iOS, Android, macOS.
Overview
What Missive does
Missive combines email, chat, and tasks in a single collaborative inbox designed for teams that value productivity and collaboration.
What people use it for
- Shared team inbox across email, SMS and social messages
- Collaborating on customer conversations with internal comments and tasks
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Missive.
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Cross-shopped
What people choose instead of Missive
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- MissivevsFront
Front: Where teams collaborate on customer communication
- MissivevsGroove
Groove: Simple, powerful support for growing businesses
- MissivevsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Missive costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 3 users
- Basic features
- Email & chat
Starter
$14 /mo
- Unlimited users
- Shared inboxes
- Rules & automation
Productive
$18 /mo
- Starter + Calendars
- SMS
Business
$26 /mo
- Productive + API
- SAML SSO
- Priority support
Capabilities
Features
Shared inbox
Team chat
Email
Tasks
Calendar
WhatsApp
SMS
Asana
Integration with Asana
Trello
Integration with Trello
Pipedrive
Integration with Pipedrive
HubSpot
Integration with HubSpot
Zapier
Integration with Zapier
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Missive cost per month?
Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).
SourceIs there a free trial available?
Yes, Missive offers a 30-day free trial with no credit card required to start.
SourceDoes Missive offer yearly billing discounts?
Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.
SourceWhich plan includes SSO authentication?
The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.
SourceBehind it
Who makes Missive
- Company
- Missive
- Based in
- Quebec City, Canada
Keep looking
Where to go from Missive
- Missive alternativesEvery product people weigh against it
- Missive pricingPlans, floors and what the tiers exclude
- Missive badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Missive with
- Front
- Groove
- Freshdesk
- Kustomer
- Dixa
- Chatwoot
- Re:amaze
- Dialpad Contact Center
- Hiver
- HelpCrunch
- 8x8 Contact Center
- Forethought
- Gladly
- HappyFox
- Help Scout
- Freshservice
- Dixa
- Freshservice
Other Customer Support software
AI resolution and ticket triage layered on top of an existing helpdesk
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Missive, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Missive
Missive alternatives
What people switch to, and what they give up
Missive pricing
Every tier, and where the cost actually lands
Compare Missive
Put it head to head with anything we hold
Missive badge
Its rating, and an embed for your own site
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Per user per month