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Live Chat & Chatbots · head to head

Crisp vs Salesforce Service Cloud

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Crisp covers Live chat, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Crisp and Salesforce Service Cloud actually diverge.

Attributes where Crisp and Salesforce Service Cloud differ
AttributeCrispSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20151999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Shopify

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Salesforce Service Cloud
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Crisp
  • Field servicenot Crisp
  • Self-service portalsnot Crisp
  • AI-powered supportnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Crisp or Salesforce Service Cloud better?
Neither clearly leads. Crisp starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Salesforce Service Cloud?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $25/month for Salesforce Service Cloud.
Does Crisp or Salesforce Service Cloud run on more platforms?
Crisp runs on Cloud-based SaaS. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Salesforce Service Cloud is typically brought in for.
What can Crisp do that Salesforce Service Cloud cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.
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Related pages

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