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Customer Support · head to head

HappyFox vs HubSpot Service Hub

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: HappyFox covers Automation, HubSpot Service Hub covers Customer feedback.

Where they differ

Only the attributes on which HappyFox and HubSpot Service Hub actually diverge.

Attributes where HappyFox and HubSpot Service Hub differ
AttributeHappyFoxHubSpot Service Hub
Starting price$29/monthFree
Free tierNoYes
Founded20122006

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Automation
  • SLA management
  • Self-service portal
  • Jira
  • Zapier
  • ISO27001

Only in HubSpot Service Hub

  • Customer feedback
  • Live chat
  • Conversational bots
  • HubSpot CRM
  • Zoom
  • SSO

Both cover

  • Ticketing
  • Knowledge base
  • Reporting
  • Salesforce
  • Slack
  • Microsoft Teams
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot HubSpot Service Hub
  • Managing internal and customer support requests in one queuenot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot HappyFox
  • Knowledge base and customer self-servicenot HappyFox
  • Live chat and chatbots on a websitenot HappyFox
  • Customer feedback surveys and CSATnot HappyFox
  • Support reporting tied into the HubSpot CRMnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Which should you pick?

Choose HappyFox if

  • You need automation.
  • You work on Web, Ios, Android.
  • You also want sla management.
HappyFox review

Choose HubSpot Service Hub if

  • You need customer feedback.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
HubSpot Service Hub review

Questions people ask

Is HappyFox or HubSpot Service Hub better?
Neither clearly leads. HappyFox starts at $29/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or HubSpot Service Hub?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for HubSpot Service Hub.
Does HappyFox or HubSpot Service Hub run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what HubSpot Service Hub is typically brought in for.
What can HappyFox do that HubSpot Service Hub cannot?
HappyFox covers Automation, SLA management, Self-service portal, Jira. HubSpot Service Hub covers Customer feedback, Live chat, Conversational bots, HubSpot CRM. Both handle Ticketing, Knowledge base, Reporting, Salesforce.
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Related pages

More on HappyFox

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