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Software · head to head

HubSpot Service Hub vs Podium

HubSpot Service Hub logo

HubSpot Service Hub

Software

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite
Podium logo

Podium

Software

Messaging platform for local businesses

From
$249/month
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Podium no monthly price, contact limit or message allowance is published anywhere on the pricing page
  • They diverge on capability: HubSpot Service Hub covers Ticketing, Podium covers Text messaging.

Where they differ

Only the attributes on which HubSpot Service Hub and Podium actually diverge.

Attributes where HubSpot Service Hub and Podium differ
AttributeHubSpot Service HubPodium
Starting priceFree$249/month
Free tierYesNo
Founded20062014

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

Only in Podium

  • Text messaging
  • Review management
  • Webchat
  • Payments
  • Team inbox
  • Automation
  • Google
  • Facebook

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Podium
  • Knowledge base and customer self-servicenot Podium
  • Live chat and chatbots on a websitenot Podium
  • Customer feedback surveys and CSATnot Podium
  • Support reporting tied into the HubSpot CRMnot Podium

Podium

  • Managing customer messages and reviews for local businessesnot HubSpot Service Hub
  • Converting inbound leads through text and web chatnot HubSpot Service Hub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Podium

  • No monthly price, contact limit or message allowance is published anywhere on the pricing page
  • The page carries a heading asking what Podium costs monthly and does not answer it
  • The AI Employee is an add on across all tiers rather than being included

Pricing, plan by plan

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Podium

$249/month
  • Essentials$249/month
    • Inbox
    • Reviews
    • Website chat
  • Standard$449/month
    • Essentials + Campaigns
    • Payments
    • Automation
  • Professional$undefined/month
    • Standard + Advanced analytics
    • Multi-location

Which should you pick?

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Choose Podium if

  • You need text messaging.
  • You work on Web, Ios, Android.
  • You also want review management.
Podium review

Questions people ask

Is HubSpot Service Hub or Podium better?
Neither clearly leads. HubSpot Service Hub starts at Free and Podium at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Service Hub or Podium?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at Free for HubSpot Service Hub and $249/month for Podium.
Does HubSpot Service Hub or Podium run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Podium starts at $249/month.
What is HubSpot Service Hub best used for?
HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Podium is typically brought in for.
What can HubSpot Service Hub do that Podium cannot?
HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Podium covers Text messaging, Review management, Webchat, Payments. Both handle Salesforce, SOC2, GDPR, Web support.
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Related pages

More on HubSpot Service Hub

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