Software · head to head
Front vs HubSpot Service Hub
Front
Software
Where teams collaborate on customer communication
- From
- $25/month per seat
- Rated
- -
HubSpot Service Hub
Software
Customer service software for scaling companies
- From
- Free
- Rated
- -
The short version
- Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
- Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; HubSpot Service Hub the free tier is capped at 2 users
- They diverge on capability: Front covers Shared inbox, HubSpot Service Hub covers Ticketing.
Where they differ
Only the attributes on which Front and HubSpot Service Hub actually diverge.
| Attribute | Front | HubSpot Service Hub |
|---|---|---|
| Starting price | $25/month per seat | Free |
| Free tier | No | Yes |
| Platforms | Cloud-based SaaS | Web, Ios, Android |
| Founded | 2013 | 2006 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Front
- Shared inbox
- Email collaboration
- Omnichannel messaging
- Analytics
- Workflows
- Integrations
- HubSpot
- Asana
Only in HubSpot Service Hub
- Ticketing
- Knowledge base
- Customer feedback
- Live chat
- Conversational bots
- Reporting
- HubSpot CRM
- Zoom
Both cover
- Salesforce
- Slack
- SOC2
- GDPR
- SSO
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Front
- Multi-team customer support across email, chat, SMS channelsnot HubSpot Service Hub
- Enterprises using AI to resolve complex multi-step customer requestsnot HubSpot Service Hub
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Front
- Knowledge base and customer self-servicenot Front
- Live chat and chatbots on a websitenot Front
- Customer feedback surveys and CSATnot Front
- Support reporting tied into the HubSpot CRMnot Front
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Front
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Pricing, plan by plan
Front
$25/month per seatNo published plan breakdown. See the Front review.
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Which should you pick?
Choose Front if
- You need shared inbox.
- You work on Cloud-based SaaS.
- You also want email collaboration.
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want knowledge base.
Questions people ask
- Is Front or HubSpot Service Hub better?
- Neither clearly leads. Front starts at $25/month per seat and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Front or HubSpot Service Hub?
- HubSpot Service Hub has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for HubSpot Service Hub.
- Does Front or HubSpot Service Hub run on more platforms?
- Front runs on Cloud-based SaaS. HubSpot Service Hub runs on Web, Ios, Android.
- Can I use HubSpot Service Hub for free?
- Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Front starts at $25/month per seat.
- What is Front best used for?
- Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what HubSpot Service Hub is typically brought in for.
- What can Front do that HubSpot Service Hub cannot?
- Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Both handle Salesforce, Slack, SOC2, GDPR.