Softwr

Live Chat & Chatbots · head to head

Crisp vs HappyFox

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Crisp covers Live chat, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Crisp and HappyFox actually diverge.

Attributes where Crisp and HappyFox differ
AttributeCrispHappyFox
Starting priceFree$29/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20152012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Segment

Only in HappyFox

  • Ticketing
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams
  • Jira

Both cover

  • Knowledge base
  • Slack
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot HappyFox
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Crisp
  • Managing internal and customer support requests in one queuenot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want automation.
HappyFox review

Questions people ask

Is Crisp or HappyFox better?
Neither clearly leads. Crisp starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or HappyFox?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $29/month for HappyFox.
Does Crisp or HappyFox run on more platforms?
Crisp runs on Cloud-based SaaS. HappyFox runs on Web, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what HappyFox is typically brought in for.
What can Crisp do that HappyFox cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Video calls. HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Both handle Knowledge base, Slack, Zapier, GDPR.
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Related pages

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