Customer Support · pricing
HubSpot Service Hub pricing
HubSpot Service Hub publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, HubSpot Service Hub pricing is free, then $10/month across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $10/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
HubSpot Service Hub plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 3 | Entry tier |
| Starter | $10/month | 3 | +$10/month, 3 more features |
| Professional | $100/month | 4 | +$90/month, 4 more features |
| Enterprise | $150/month | 3 | +$50/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers contact management, ticketing, team email.
Starter
$10/monthOver Free, this tier adds:
- Simple ticket automation
- Multiple ticket pipelines
- Live chat
Professional
$100/monthOver Starter, this tier adds:
- Help desk workspace
- Customer success workspace
- Customer agent
- Knowledge base
Enterprise
$150/monthOver Professional, this tier adds:
- Skill-based routing
- Conditional SLAs
- Customer journey analytics
Where HubSpot Service Hub stops being free
Free, Free
- Contact management
- Ticketing
- Team email
Starter, $10/month
The first thing you pay for:
- Simple ticket automation
- Multiple ticket pipelines
- Live chat
What the product covers
The full HubSpot Service Hub feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Ticketing
- Knowledge base
- Customer feedback
- Live chat
- Conversational bots
- Reporting
Integrations
- HubSpot CRM
- Slack
- Zoom
- Microsoft Teams
- Salesforce
Security
- SOC2
- GDPR
- SSO
Platform
- Web support
- Ios support
- Android support
People bring HubSpot Service Hub in for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat, support reporting tied into the hubspot crm. If that is not the job you are buying for, the alternatives to HubSpot Service Hub are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| HubSpot Service Hub (this page) | Free, then $10/month | subscription | - | |
| Observe.AI | On request | quote | - | vs HubSpot Service Hub |
| Assembled | $25/month | Per user per month | - | vs HubSpot Service Hub |
| Calabrio ONE | On request | quote | - | vs HubSpot Service Hub |
| Verint | On request | quote | - | vs HubSpot Service Hub |
| Alvaria | On request | quote | - | vs HubSpot Service Hub |
| UJET | $65/month | Per user per month | - | vs HubSpot Service Hub |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the HubSpot Service Hub badges page.
Before you pay for HubSpot Service Hub
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $150/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
HubSpot Service Hub runs on web, ios, android, and is published by HubSpot Inc of Cambridge, MA. The full record is on the HubSpot Service Hub review, and the rest of the category is under best customer support tools.
HubSpot Service Hub pricing questions
- How much does HubSpot Service Hub cost?
- HubSpot Service Hub publishes 4 tiers, from Free for Free up to $150/month for Enterprise. The entry tier costs nothing.
- Does HubSpot Service Hub have a free plan?
- Yes. The Free tier costs nothing and covers contact management, ticketing, team email. Paying starts at $10/month for Starter.
- What is the difference between Free and Starter on HubSpot Service Hub?
- Starter costs $10/month against Free, and adds simple ticket automation, multiple ticket pipelines, live chat.
- Is the Enterprise plan on HubSpot Service Hub worth it?
- That depends entirely on whether you need what it adds, which on the published record is skill-based routing, conditional slas, customer journey analytics. It costs $150/month against $10/month for Starter. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with HubSpot Service Hub?
- The record lists 17 features across 4 areas: other, integrations, security, platform. In practice it is brought in for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website.
- Does HubSpot Service Hub charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these HubSpot Service Hub prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare HubSpot Service Hub against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with HubSpot Service Hub covering price, platforms and features.