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Freshdesk vs HubSpot Service Hub

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Freshdesk covers Automation, HubSpot Service Hub covers Knowledge base.

Where they differ

Only the attributes on which Freshdesk and HubSpot Service Hub actually diverge.

Attributes where Freshdesk and HubSpot Service Hub differ
AttributeFreshdeskHubSpot Service Hub
Starting price$19/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20102006

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Mobile apps
  • Jira
  • Google Calendar

Only in HubSpot Service Hub

  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • HubSpot CRM
  • Zoom
  • SSO
  • Web support

Both cover

  • Ticketing
  • Reporting
  • Slack
  • Microsoft Teams
  • Salesforce
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot HubSpot Service Hub
  • Customer support portal and knowledge basenot HubSpot Service Hub
  • Multi-channel support coordinationnot HubSpot Service Hub
  • AI-assisted support agent interactionnot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Freshdesk
  • Knowledge base and customer self-servicenot Freshdesk
  • Live chat and chatbots on a websitenot Freshdesk
  • Customer feedback surveys and CSATnot Freshdesk
  • Support reporting tied into the HubSpot CRMnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Which should you pick?

Choose Freshdesk if

  • You need automation.
  • You also want self-service.
Freshdesk review

Choose HubSpot Service Hub if

  • You need knowledge base.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer feedback.
HubSpot Service Hub review

Questions people ask

Is Freshdesk or HubSpot Service Hub better?
Neither clearly leads. Freshdesk starts at $19/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or HubSpot Service Hub?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for HubSpot Service Hub.
Does Freshdesk or HubSpot Service Hub run on more platforms?
Freshdesk runs on Web. HubSpot Service Hub runs on Web, Ios, Android.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what HubSpot Service Hub is typically brought in for.
What can Freshdesk do that HubSpot Service Hub cannot?
Freshdesk covers Automation, Self-service, Team collaboration, Multi-channel support. HubSpot Service Hub covers Knowledge base, Customer feedback, Live chat, Conversational bots. Both handle Ticketing, Reporting, Slack, Microsoft Teams.
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Related pages

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