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Capsule CRM vs Pipefy

Capsule CRM logo

Capsule CRM

Software

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Pipefy logo

Pipefy

Software

Workflow and process management, simplified

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Pipefy free Starter tier caps at 5 processes even with up to 10 users

Where they differ

Only the attributes on which Capsule CRM and Pipefy actually diverge.

Attributes where Capsule CRM and Pipefy differ
AttributeCapsule CRMPipefy
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Pipefy

  • Free Starter tier caps at 5 processes even with up to 10 users
  • Business and Enterprise tiers publish no per-user price on the pricing page; both require contacting sales for a custom quote
  • Cancellations do not receive refunds even though the plan can be changed or stopped at any time

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Pipefy

On request

No published plan breakdown. See the Pipefy review.

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Pipefy if

Nothing in the data separates Pipefy from Capsule CRM on the points above - pick on price and on how each one feels to use.

Pipefy review

Questions people ask

Is Capsule CRM or Pipefy better?
Neither clearly leads. Capsule CRM starts at Free and Pipefy at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Pipefy?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and On request for Pipefy.
Does Capsule CRM or Pipefy run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Pipefy starts at On request.
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