CRM · head to head
SuiteCRM vs Vtiger
SuiteCRM
CRM
Open source fork of SugarCRM with no per user licence fee, sold as hosting and support
- From
- Free
- Rated
- -
The short version
- Each has a real cost: SuiteCRM the interface still carries SugarCRM conventions from over a decade ago, and sales teams used to modern CRMs frequently resist adoption, which is the most common reason SuiteCRM projects fail rather than any technical limit.; Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- They diverge on capability: SuiteCRM covers Studio module builder, Vtiger covers Contact management.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which SuiteCRM and Vtiger actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (CRM).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SuiteCRM
- Studio module builder
- Workflow engine
- Opportunity and quote management
- Case management
- Campaign module
- Reporting engine
- Security groups
- REST API
Only in Vtiger
- Contact management
- Sales pipeline
- Service desk
- Marketing automation
- Reporting
- Mobile app
- API access
- Zapier
What people use each for
The jobs each tool is most often brought in to do.
SuiteCRM
- An organisation with two hundred occasional CRM users where per seat pricing from Salesforce or HubSpot would dominate the budgetnot Vtiger
- A public sector body or regulated firm that must host customer data on infrastructure it controlsnot Vtiger
- A company that needs custom modules modelling its own objects and wants to build them in Studio rather than pay for platform licencesnot Vtiger
- A business that wants open source economics but whose procurement requires a warranty, which SuiteASSURED suppliesnot Vtiger
Vtiger
- Sales CRM and pipeline managementnot SuiteCRM
- Marketing automation and email campaignsnot SuiteCRM
- Help desk and customer supportnot SuiteCRM
- Project managementnot SuiteCRM
- Time tracking and billingnot SuiteCRM
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SuiteCRM
- The interface still carries SugarCRM conventions from over a decade ago, and sales teams used to modern CRMs frequently resist adoption, which is the most common reason SuiteCRM projects fail rather than any technical limit.
- Zero licence fee does not mean zero cost: hosting, ten hours of annual support and a quick start implementation together run into thousands of pounds before anyone has configured a pipeline.
- The integration marketplace is small compared with Salesforce or HubSpot, so common connections to marketing, telephony and finance tools are often paid third party add-ons or custom builds.
- Upgrades between major versions can break customisations made outside Studio, so heavily customised instances tend to lag behind current releases and accumulate security debt.
- Native email marketing and campaign functionality is basic next to a dedicated tool, so most deployments end up paying for a separate marketing platform and syncing it, undoing part of the cost saving.
Vtiger
- Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- One Growth plan is limited to 15 users
- Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30
Pricing, plan by plan
SuiteCRM
Free- Self-hostedFree
- GPL licensed with no per user fee at any user count
- All core CRM modules included
- You provide hosting, upgrades and support
- Managed hosting$50/month
- Hosting, security patching, updates and monitoring
- Still no per user licence fee
- Support purchased separately
- Standard support$1200/year
- Ten support hours per year
- Discount available when bought with managed hosting
- Does not include implementation work
- SuiteASSURED$3350/year
- Warranty and legal indemnification over the open source code
- Priority support and security assurances
- Aimed at organisations whose procurement rules block unwarranted open source
Vtiger
Free- One PilotFree
- Up to 10 users
- Up to 3,000 records
- Contact management
- One Growth$12/month
- Standard User: $12 per user per month
- Up to 15 users
- Up to 100,000 records
- One Professional$30/month
- Standard User: $30 per user per month
- Single App User: $20 per user per month
- Marked as Popular tier
- One Enterprise$42/month
- Standard User: $42 per user per month
- Single App User: $30 per user per month
Which should you pick?
Choose SuiteCRM if
- You need studio module builder.
- You want to start without paying.
- You work on Web, Linux, Self-hosted, iOS, Android.
- You also want workflow engine.
Choose Vtiger if
- You need contact management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is SuiteCRM or Vtiger better?
- Neither clearly leads. SuiteCRM starts at Free and Vtiger at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SuiteCRM or Vtiger?
- SuiteCRM starts at Free and Vtiger at Free.
- Does SuiteCRM or Vtiger run on more platforms?
- SuiteCRM runs on Web, Linux, Self-hosted, iOS, Android. Vtiger runs on Web, Ios, Android.
- Can I use SuiteCRM for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is SuiteCRM best used for?
- SuiteCRM is most often used for an organisation with two hundred occasional crm users where per seat pricing from salesforce or hubspot would dominate the budget, a public sector body or regulated firm that must host customer data on infrastructure it controls, a company that needs custom modules modelling its own objects and wants to build them in studio rather than pay for platform licences, a business that wants open source economics but whose procurement requires a warranty, which suiteassured supplies. Of those, an organisation with two hundred occasional crm users where per seat pricing from salesforce or hubspot would dominate the budget and a public sector body or regulated firm that must host customer data on infrastructure it controls are not what Vtiger is typically brought in for.
- What can SuiteCRM do that Vtiger cannot?
- SuiteCRM covers Studio module builder, Workflow engine, Opportunity and quote management, Case management. Vtiger covers Contact management, Sales pipeline, Service desk, Marketing automation.
Answered from the vendors’ own pages
SuiteCRM: Is SuiteCRM really free?
The software is, at any user count. SalesAgility charges for managed hosting from about 50 GBP per month, support from about 1,200 GBP per year and SuiteASSURED from about 3,350 GBP per year.
Vtiger: How much does Vtiger One Growth plan cost?
Vtiger One Growth costs $12 USD per standard user per month and supports up to 15 users with 100,000 records. Yearly billing saves up to 34% compared to monthly billing.
SourceSuiteCRM: How does it relate to SugarCRM?
It is a fork of SugarCRM Community Edition, created after SugarCRM discontinued its open source release.
Vtiger: What user types does Vtiger offer?
Vtiger offers Standard Users with full access to all apps and features, and Single App Users with full access to one app (Sales, Marketing, Help Desk, Projects, or Inventory) plus view-only access to others. Single App Users cost less than Standard Users across all paid tiers.
SourceSuiteCRM: Are there per user fees?
No. This is the central commercial argument for it, particularly for organisations with many occasional users.
Vtiger: What is included in Vtiger One Pilot free plan?
Vtiger One Pilot is free and supports up to 10 users with 3,000 records, including contact management, marketing automation with 1,000 emails monthly, help desk, project management, and sales pipeline features.
SourceSuiteCRM: What is SuiteASSURED?
A paid subscription that adds warranty, indemnification and legal protections on top of the open source licence, for buyers whose procurement rules block unwarranted software.
Vtiger: What are the higher pricing tiers for Vtiger?
Vtiger offers One Professional ($30 per standard user or $20 per single app user monthly), One Enterprise ($42 per standard user or $30 per single app user monthly), and One AI ($50 per standard user or $38 per single app user monthly with new AI capabilities).
SourceRelated pages
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