Software · head to head
Capsule vs Copper
The short version
- Only Copper has a free tier, so it costs nothing to try first.
- Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
- They diverge on capability: Capsule covers Task management, Copper covers Gmail integration.
Where they differ
Only the attributes on which Capsule and Copper actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capsule
- Task management
- Email sync
- Activity timeline
- Google Apps
- Ios support
- Android support
Only in Copper
- Gmail integration
- Pipeline management
- Email tracking
- Automation
- Gmail
- Google Calendar
- SOC2
Both cover
- Contact management
- Deal tracking
- Slack
- Zapier
- GDPR
- Cloud deployment
- Web support
- English language support
What people use each for
The jobs each tool is most often brought in to do.
Capsule
- Simple contact and pipeline CRM for a small teamnot Copper
- Tracking deals and follow-up tasksnot Copper
- Linking emails and notes to contact recordsnot Copper
- Multiple sales pipelines on the paid tiersnot Copper
Copper
- CRM for teams working inside Google Workspacenot Capsule
- Pipeline and deal trackingnot Capsule
- Contact enrichment and activity capturenot Capsule
- Workflow automation on the higher tiersnot Capsule
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Copper
- The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
- Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
- Workflow automation, bulk email and reporting all require Professional
- Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
- The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user
Pricing, plan by plan
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Copper
Free- FreeFree
- Contact management
- Basic CRM
- Starter$25/month
- Everything in Free
- Pipeline management
- Professional$75/month
- Everything in Starter
- Automation
- Advanced reporting
Which should you pick?
Choose Capsule if
- You need task management.
- You work on Web, Ios, Android.
- You also want email sync.
Choose Copper if
- You need gmail integration.
- You want to start without paying.
- You also want pipeline management.
Questions people ask
- Is Capsule or Copper better?
- Neither clearly leads. Capsule starts at $19/month and Copper at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capsule or Copper?
- Copper has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Copper.
- Does Capsule or Copper run on more platforms?
- Capsule runs on Web, Ios, Android. Copper runs on Web.
- Can I use Copper for free?
- Yes. Copper has a free tier, so you can try it without paying. Capsule starts at $19/month.
- What is Capsule best used for?
- Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Copper is typically brought in for.
- What can Capsule do that Copper cannot?
- Capsule covers Task management, Email sync, Activity timeline, Google Apps. Copper covers Gmail integration, Pipeline management, Email tracking, Automation. Both handle Contact management, Deal tracking, Slack, Zapier.