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Software · head to head

ChurnZero vs Freshsales

ChurnZero logo

ChurnZero

Software

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite
F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ChurnZero pricing not published and is sold by quote only, requires sales contact; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: ChurnZero covers Real-time alerts, Freshsales covers Contact management.

Where they differ

Only the attributes on which ChurnZero and Freshsales actually diverge.

Attributes where ChurnZero and Freshsales differ
AttributeChurnZeroFreshsales
Starting priceOn request$19/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Ios, Android
Founded20152010

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • HubSpot
  • Intercom

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ChurnZero

  • Customer success and churn preventionnot Freshsales
  • Customer health scoring and proactive risk detectionnot Freshsales
  • Automated customer engagement through AI agentsnot Freshsales
  • Customer renewal forecastingnot Freshsales
  • NPS and satisfaction surveysnot Freshsales
  • Multi-platform customer communication and collaborationnot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot ChurnZero
  • Managing deals, pipelines and sales sequencesnot ChurnZero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Questions people ask

Is ChurnZero or Freshsales better?
Neither clearly leads. ChurnZero starts at On request and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChurnZero or Freshsales?
ChurnZero starts at On request and Freshsales at $19/month.
Does ChurnZero or Freshsales run on more platforms?
ChurnZero runs on Web. Freshsales runs on Web, Ios, Android.
What is ChurnZero best used for?
ChurnZero is most often used for customer success and churn prevention, customer health scoring and proactive risk detection, automated customer engagement through ai agents, customer renewal forecasting. Of those, customer success and churn prevention and customer health scoring and proactive risk detection are not what Freshsales is typically brought in for.
What can ChurnZero do that Freshsales cannot?
ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Both handle Slack, Web support.
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Related pages

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