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Customer Success · head to head

CustomerSuccessBox vs Freshsales

C

CustomerSuccessBox

Customer Success

AI-Powered Customer Success for B2B SaaS

From
$499/month
Rated
-
Full reviewWebsite
F

Freshsales

Customer Success

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CustomerSuccessBox the vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: CustomerSuccessBox covers AI health prediction, Freshsales covers Contact management.

Where they differ

Only the attributes on which CustomerSuccessBox and Freshsales actually diverge.

Attributes where CustomerSuccessBox and Freshsales differ
AttributeCustomerSuccessBoxFreshsales
Starting price$499/month$19/month
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessUnknown
Founded20182010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CustomerSuccessBox

  • AI health prediction
  • Product adoption tracking
  • Renewal forecasting
  • Playbooks
  • Customer journey mapping
  • Salesforce
  • HubSpot
  • Intercom

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CustomerSuccessBox

  • Customer Successnot Freshsales
  • Ai Powerednot Freshsales
  • B2b Saasnot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot CustomerSuccessBox
  • Managing deals, pipelines and sales sequencesnot CustomerSuccessBox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CustomerSuccessBox

  • The vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

CustomerSuccessBox

$499/month
  • Growth$499/month
    • AI health scores
    • Playbooks
    • Basic analytics
  • Enterprise$999/month
    • Advanced AI
    • Custom models
    • Premium support

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose CustomerSuccessBox if

  • You need ai health prediction.
  • You also want product adoption tracking.
CustomerSuccessBox review

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Questions people ask

Is CustomerSuccessBox or Freshsales better?
Neither clearly leads. CustomerSuccessBox starts at $499/month and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CustomerSuccessBox or Freshsales?
CustomerSuccessBox starts at $499/month and Freshsales at $19/month.
Does CustomerSuccessBox or Freshsales run on more platforms?
CustomerSuccessBox runs on Web. Freshsales runs on Web, Ios, Android.
What is CustomerSuccessBox best used for?
CustomerSuccessBox is most often used for customer success, ai powered, b2b saas. Of those, customer success and ai powered are not what Freshsales is typically brought in for.
What can CustomerSuccessBox do that Freshsales cannot?
CustomerSuccessBox covers AI health prediction, Product adoption tracking, Renewal forecasting, Playbooks. Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Both handle Web support.
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