Customer Success · pricing
InMoment pricing
InMoment publishes a single tier. Below is what it costs, what it covers, and how that compares with the customer success tools listed alongside it.
As of 1 September 2026, InMoment pricing is on request. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- On request
- Model
- Quote
- Tiers
- 1
- Free tier
- Not on record
InMoment plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| InMoment XI Platform | On request | 4 | Entry tier |
What the product covers
The full InMoment feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Multi-channel feedback collection
- Text and sentiment analytics
- Case management
- Location-level reporting
- Review site integration
- API and CRM integration
People bring InMoment in for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. If that is not the job you are buying for, the alternatives to InMoment are worth a look before you commit to a tier.
How that compares in Customer Success
Too few customer success tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| InMoment (this page) | On request | quote | - | |
| Product Fruits | $83.25/month | Per month by monthly active users | - | vs InMoment |
| UserGuiding | Free, then $174/month | Per month by monthly active users | - | vs InMoment |
| Bonjoro | Free, then $15/month | Per user per month | - | vs InMoment |
| Chameleon | $279/month | Per month by monthly tracked users | - | vs InMoment |
| EverAfter | On request | quote | - | vs InMoment |
| Appcues | On request | quote | - | vs InMoment |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the InMoment badges page.
Before you pay for InMoment
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: a single tier at On request. With no free tier on record, the cheapest way to answer the rest is to compare InMoment against the tools that do have one before committing.
InMoment runs on web, ios, android, and is published by InMoment of Salt Lake City, Utah, United States. The full record is on the InMoment review, and the rest of the category is under best customer success tools.
InMoment pricing questions
- How much does InMoment cost?
- InMoment publishes a single tier, InMoment XI Platform, at On request.
- Does InMoment have a free plan?
- Not on the record we hold: InMoment is listed as quote. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- Which customer success tools can I use without paying?
- 2 of the 8 customer success tools listed alongside InMoment have a free tier: UserGuiding, Bonjoro.
- What am I actually paying for with InMoment?
- The record lists 6 features across 1 area: other. In practice it is brought in for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically.
- Does InMoment charge per user?
- The record carries a price and a billing period for each of its 1 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these InMoment prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare InMoment against before paying?
- The closest customer success tools in this directory are Product Fruits, UserGuiding, Bonjoro, Chameleon. Each has a side-by-side comparison with InMoment covering price, platforms and features.