Customer Success · alternatives
Alternatives to InMoment
22 customer success tools sit alongside InMoment in this directory. Below is what separates each from InMoment on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 22
- With a free tier
- 5
- Cheaper to start
- -
- InMoment starts at
- On request
Why people look past InMoment
Only what the record supports. Each point below is a figure on the InMoment entry measured against the tools listed beside it.
There is no free tier
The record for InMoment carries no free tier, so evaluating it means paying first. 5 of the 22 alternatives below can be used without paying.
There is only one tier
InMoment publishes a single plan, InMoment XI Platform at On request. There is no smaller tier to drop to if the fit is wrong or the budget moves.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Enterprise experience management platform for customer, employee and contact centre feedback
Priced and rated the same as InMoment on the figures we hold. The difference, if there is one, is in the feature records.
Enterprise survey and market research platform, priced by seat and response volume through negotiated contracts
Priced and rated the same as InMoment on the figures we hold. The difference, if there is one, is in the feature records.
Multi-channel CX feedback platform with quoted pricing based on response volume and AI data credits
- 2 tiers to InMoment's 1.
No-code product adoption tooling priced on monthly active users rather than per seat
- Can be used without paying; InMoment cannot.
- Publishes an entry price of $174/month, where InMoment does not.
- Sold on a Per month by monthly active users model rather than quote.
- 4 tiers to InMoment's 1.
Personal video messages triggered from your CRM, aimed at onboarding and retention rather than cold outreach
- Can be used without paying; InMoment cannot.
- Publishes an entry price of $15/month, where InMoment does not.
- Sold on a Per user per month model rather than quote.
- 4 tiers to InMoment's 1.
Revenue Operations Platform
- Can be used without paying; InMoment cannot.
- Publishes an entry price of Free, where InMoment does not.
- Sold on a freemium model rather than quote.
- 3 tiers to InMoment's 1.
Every InMoment alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| InMoment (this page) | On request | Quote | 1 | |
| MedalliaIf you want a comparable enterprise experience management platform to compare against in a competitive quote process | On request | Quote | 1 | vs InMoment |
| Qualtrics CoreXMIf your priority is survey and market research depth rather than multi-location case management | On request | Quote | 1 | vs InMoment |
| Zonka FeedbackIf you want customer feedback collection at a smaller scale with published pricing | On request | Quote | 2 | vs InMoment |
| UserGuiding | Free, then $174/month | Per month by monthly active users | 4 | vs InMoment |
| Bonjoro | Free, then $15/month | Per user per month | 4 | vs InMoment |
| RevOps | Free | Freemium | 3 | vs InMoment |
| Pragma | Free, then $25/month | Subscription | 2 | vs InMoment |
| Better Proposals | Free, then $13/month | Subscription | 3 | vs InMoment |
| Product Fruits | $83.25/month | Per month by monthly active users | 3 | vs InMoment |
| Chameleon | $279/month | Per month by monthly tracked users | 4 | vs InMoment |
| EverAfter | On request | Quote | 1 | vs InMoment |
| Appcues | On request | Quote | 4 | vs InMoment |
| Planhat | On request | - | 3 | vs InMoment |
| ClientPoint | $65/month | Subscription | 2 | vs InMoment |
| Proposable | $19/month | Subscription | 3 | vs InMoment |
| Natero | $800/month | Subscription | 2 | vs InMoment |
| ChurnZero | On request | - | - | vs InMoment |
| Aviso | On request | Quote | - | vs InMoment |
| Amity | $300/month | Subscription | 2 | vs InMoment |
| Conga | $50/month | Subscription | 2 | vs InMoment |
| Custify | $399/month | - | 2 | vs InMoment |
| Catalyst | $500/month | Subscription | 2 | vs InMoment |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the InMoment badges page.
Cheaper ways to solve the same problem
Free to start (5)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- UserGuiding , Free, then $174/month
- Bonjoro , Free, then $15/month
- RevOps , Free
- Pragma , Free, then $25/month
- Better Proposals , Free, then $13/month
What you would be giving up
InMoment is most often brought in for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If InMoment is broadly right and the question is cost, the InMoment pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Success category lists everything the directory holds, and best customer success tools ranks them.
InMoment runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about InMoment alternatives
- What are the main alternatives to InMoment?
- 22 other customer success tools are listed in this directory, led by Medallia, Qualtrics CoreXM, Zonka Feedback, UserGuiding. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to InMoment?
- 5 of the alternatives listed here can be used without paying: UserGuiding, Bonjoro, RevOps, Pragma, Better Proposals.
- Why do people look for an alternative to InMoment?
- On the figures on record, 2 things stand out: there is no free tier; there is only one tier. Each is set out with the numbers behind it above.
- What would I give up by switching from InMoment?
- InMoment is most often brought in for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to InMoment?
- None of the customer success tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these InMoment alternatives chosen?
- They are the tools filed in the same category, Customer Success, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare InMoment against one of these directly?
- Every alternative below has a side-by-side page against InMoment covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer success tool?
- No. It covers what this directory holds in the Customer Success category, 22 tools beside InMoment. The category page lists the rest of the catalogue as it grows.