Softwr

Customer Success · head to head

ClientPoint vs InMoment

ClientPoint logo

ClientPoint

Customer Success

Business Proposal Software

From
$65/month
Rated
-
Full reviewWebsite
InMoment logo

InMoment

Customer Success

Enterprise experience management combining customer feedback, text analytics and case management, quote priced

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClientPoint no pricing information published on website or pricing page; InMoment there is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
  • They diverge on capability: ClientPoint covers Multimedia proposals, InMoment covers Multi-channel feedback collection.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ClientPoint and InMoment actually diverge.

Attributes where ClientPoint and InMoment differ
AttributeClientPointInMoment
Starting price$65/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android
Founded2009Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClientPoint

  • Multimedia proposals
  • Video embedding
  • E-signatures
  • Analytics
  • Team collaboration
  • Salesforce
  • HubSpot
  • Microsoft Dynamics

Only in InMoment

  • Multi-channel feedback collection
  • Text and sentiment analytics
  • Case management
  • Location-level reporting
  • Review site integration
  • API and CRM integration

What people use each for

The jobs each tool is most often brought in to do.

ClientPoint

  • Client management platformnot InMoment
  • Project and account managementnot InMoment

InMoment

  • A multi-location retail chain aggregating customer feedback and public reviews across hundreds of storesnot ClientPoint
  • A hotel group needing case management so a bad review triggers a follow-up task for the right property managernot ClientPoint
  • A healthcare system routing patient experience feedback to the relevant department automaticallynot ClientPoint
  • A financial services company needing text analytics on open-ended feedback at a volume manual review cannot handlenot ClientPoint

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClientPoint

  • No pricing information published on website or pricing page
  • Customers must contact sales or schedule demo to learn pricing
  • Suggests custom pricing tailored to organization size from solopreneurs to enterprise

InMoment

  • There is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
  • It is built for high-volume, multi-location feedback programmes, so a single-location business or small team gets a platform sized well beyond its actual need.
  • Implementation and customisation require technical expertise, and reviewers note the platform can be expensive and complex to configure for a specific workflow.
  • Professional services are billed separately from platform access, so the effective first-year cost is typically higher than the ongoing annual platform fee alone.
  • It is easy to confuse with the catalogued Momen no-code product or with smaller customer feedback tools; InMoment is specifically enterprise-scale experience management, not a lightweight feedback widget.

Pricing, plan by plan

ClientPoint

$65/month
  • Professional$65/month
    • Multimedia proposals
    • Templates
    • Analytics
  • Enterprise$125/month
    • Custom branding
    • Advanced analytics
    • API

InMoment

On request
  • InMoment XI Platform$undefined/year
    • Priced by response volume, users and modules licensed
    • Separate line items for platform access and professional services
    • Entry-level configurations start in the low hundreds of dollars a month

Which should you pick?

Choose ClientPoint if

  • You need multimedia proposals.
  • You also want video embedding.
ClientPoint review

Choose InMoment if

  • You need multi-channel feedback collection.
  • You work on Web, iOS, Android.
  • You also want text and sentiment analytics.
InMoment review

Questions people ask

Is ClientPoint or InMoment better?
Neither clearly leads. ClientPoint starts at $65/month and InMoment at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClientPoint or InMoment?
ClientPoint starts at $65/month and InMoment at On request.
Does ClientPoint or InMoment run on more platforms?
ClientPoint runs on Web. InMoment runs on Web, iOS, Android.
What is ClientPoint best used for?
ClientPoint is most often used for client management platform, project and account management. Of those, client management platform and project and account management are not what InMoment is typically brought in for.
What can ClientPoint do that InMoment cannot?
ClientPoint covers Multimedia proposals, Video embedding, E-signatures, Analytics. InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting.

Answered from the vendors’ own pages

ClientPoint: How much does ClientPoint cost?

ClientPoint does not publish pricing online. Contact the sales team at [email protected] or 888-972-7375 to request pricing information.

Source
InMoment: Does InMoment publish pricing?

No, every deployment is quoted individually based on feedback volume, users, modules and implementation scope.

ClientPoint: Does ClientPoint offer different pricing for small versus large organizations?

ClientPoint indicates it serves solopreneurs through enterprise teams, suggesting pricing is customized based on organization size and requirements.

Source
InMoment: What size of organisation is InMoment built for?

Large, multi-location consumer businesses in retail, hospitality, healthcare and financial services running feedback programmes at scale.

ClientPoint: Can I schedule a demo to see ClientPoint's pricing?

Yes, ClientPoint offers scheduling a demo through their website. Pricing details are typically discussed during the demo or follow-up conversation with sales.

Source
InMoment: Does InMoment include case management, not just survey collection?

Yes, flagged feedback routes into a case management workflow for frontline follow-up, not only reporting.

Share

Related pages

More on ClientPoint

More on InMoment

Keep looking

Other head to heads