Live Chat & Chatbots · head to head
Freshchat vs Landbot
Freshchat
Live Chat & Chatbots
Modern messaging for customer engagement
- From
- Free
- Rated
- -
Landbot
Live Chat & Chatbots
No-code chatbot builder for websites, WhatsApp, and lead generation
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Landbot extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
- They diverge on capability: Freshchat covers Live chat, Landbot covers Visual Flow Builder.
Where they differ
Only the attributes on which Freshchat and Landbot actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Freshchat
- Live chat
- Chatbots
- Campaigns
- Apple Business Chat
- Freshdesk
- Freshsales
Only in Landbot
- Visual Flow Builder
- WhatsApp Integration
- AI Chats
- Human Handoff
- Templates Library
- CRM Integrations
What people use each for
The jobs each tool is most often brought in to do.
Freshchat
- Live chat on a website or in an appnot Landbot
- Shared inbox across chat, email and social messengersnot Landbot
- Chatbot deflection before a conversation reaches an agentnot Landbot
- Routing conversations by skill or language on the higher tiersnot Landbot
Landbot
- Lead qualification chatbots on websitesnot Freshchat
- WhatsApp customer engagementnot Freshchat
- Interactive conversational formsnot Freshchat
- Automated first-line customer supportnot Freshchat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Freshchat
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Landbot
- Extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
- Adding WhatsApp to the Professional plan costs an additional €100/month.
- Premium CRM integrations like Salesforce require the higher-priced Professional tier or above.
- The free plan is capped at only 100 chats per month, limiting real-world testing.
Pricing, plan by plan
Freshchat
Free- FreeFree
- 100 contacts
- Chatbot
- Inbox views
- Growth$19/month
- 2000 contacts
- Pro$49/month
- 5000 contacts
- Auto-resolve
- Advanced routing
- Enterprise$79/month
- Unlimited contacts
- Custom bots
- User authentication
Landbot
Free- Free$undefined/month
- 100 chats/month
- 1 seat
- Full builder access
- Starter$32/month
- 500 chats/month
- 100 AI chats
- 2 seats
- Professional$80/month
- 2,500 chats/month
- 300 AI chats
- 3 seats
Which should you pick?
Choose Freshchat if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want chatbots.
Choose Landbot if
- You need visual flow builder.
- You want to start without paying.
- You work on web.
- You also want whatsapp integration.
Questions people ask
- Is Freshchat or Landbot better?
- Neither clearly leads. Freshchat starts at Free and Landbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Freshchat or Landbot?
- Freshchat starts at Free and Landbot at Free.
- Does Freshchat or Landbot run on more platforms?
- Freshchat runs on Web, Ios, Android. Landbot runs on web.
- Can I use Freshchat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Freshchat best used for?
- Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Landbot is typically brought in for.
- What can Freshchat do that Landbot cannot?
- Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Landbot covers Visual Flow Builder, WhatsApp Integration, AI Chats, Human Handoff.
Answered from the vendors’ own pages
Landbot: What happens after the free trial ends?
Users are automatically moved to the Free plan with no charge, since Landbot does not require a credit card for trials.
SourceLandbot: Can I cancel a monthly plan anytime?
Yes, monthly plans are month-to-month and can be cancelled at any time from account settings with no long-term contract.
SourceLandbot: Does Landbot support WhatsApp?
Yes, WhatsApp is included in the Professional WhatsApp plan and can be added to Professional for an extra €100/month, including one WhatsApp number.
SourceRelated pages
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