Live Chat · pricing
Freshchat pricing
Freshchat publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Freshchat pricing is free, then $19/month across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $19/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
Freshchat plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 5 | Entry tier |
| Growth | $19/month | 4 | +$19/month, 4 more features |
| Pro | $49/month | 5 | +$30/month, 5 more features |
| Enterprise | $79/month | 4 | +$30/month, 4 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers up to 10 agents, chat widget for web and mobile, shared inbox, email integration, roles and permissions.
Growth
$19/monthOver Free, this tier adds:
- Per agent, billed annually
- Social media messengers, SMS/text messaging
- Reporting and analytics
- AI agent available at $49 per 100 sessions
Pro
$49/monthOver Growth, this tier adds:
- Per agent, billed annually (marked Most Popular)
- Multilingual conversations
- Custom dashboards, intelligent routing
- Multiple SLA policies
- AI Copilot available at $29/agent/month
Enterprise
$79/monthOver Pro, this tier adds:
- Per agent, billed annually
- Skill-based routing, audit logs
- JWT authentication, IP whitelisting
- AI Copilot available
Where Freshchat stops being free
Free, Free
- Up to 10 agents
- Chat widget for web and mobile
- Shared inbox
- Email integration
- Roles and permissions
Growth, $19/month
The first thing you pay for:
- Per agent, billed annually
- Social media messengers, SMS/text messaging
- Reporting and analytics
- AI agent available at $49 per 100 sessions
What the product covers
The full Freshchat feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Live chat
- Chatbots
- Campaigns
- Apple Business Chat
Integrations
- Freshdesk
- Freshsales
- Shopify
- Slack
- Zendesk
Security
- SOC2
- GDPR
- ISO27001
Platform
- Web support
- Ios support
- Android support
People bring Freshchat in for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. If that is not the job you are buying for, the alternatives to Freshchat are worth a look before you commit to a tier.
How that compares in Live Chat
Across the 4 live chat tools in this directory that publish a starting price, the median entry point is $25.5/month. Freshchat starts at $19/month, which puts it below the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Freshchat (this page) | Free, then $19/month | subscription | - | |
| ManyChat | Free, then $15/month | freemium | - | vs Freshchat |
| Landbot | Free, then €32/month | freemium | - | vs Freshchat |
| Conferbot | Free, then $19/month | freemium | - | vs Freshchat |
| Kore.ai | On request | subscription | - | vs Freshchat |
| Jivochat | Free | subscription | - | vs Freshchat |
| Conversica | On request | subscription | - | vs Freshchat |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Freshchat badges page.
Before you pay for Freshchat
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $79/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Freshchat runs on web, ios, android, and is published by Freshworks Inc of San Mateo, CA. The full record is on the Freshchat review, and the rest of the category is under best live chat tools.
Freshchat pricing questions
- How much does Freshchat cost?
- Freshchat publishes 4 tiers, from Free for Free up to $79/month for Enterprise. The entry tier costs nothing.
- Does Freshchat have a free plan?
- Yes. The Free tier costs nothing and covers up to 10 agents, chat widget for web and mobile, shared inbox. Paying starts at $19/month for Growth.
- What is the difference between Free and Growth on Freshchat?
- Growth costs $19/month against Free, and adds per agent, billed annually, social media messengers, sms/text messaging, reporting and analytics, ai agent available at $49 per 100 sessions.
- Is the Enterprise plan on Freshchat worth it?
- That depends entirely on whether you need what it adds, which on the published record is per agent, billed annually, skill-based routing, audit logs, jwt authentication, ip whitelisting, ai copilot available. It costs $79/month against $19/month for Growth. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Freshchat expensive for a live chat tool?
- It starts below the middle of its category. Across the 4 live chat tools in this directory that publish a starting price, the median entry point is $25.5/month; Freshchat starts at $19/month.
- Which live chat tools can I use without paying?
- 5 of the 8 live chat tools listed alongside Freshchat have a free tier: ManyChat, Landbot, Conferbot, Jivochat, Botpress.
- What am I actually paying for with Freshchat?
- The record lists 17 features across 4 areas: other, integrations, security, platform. In practice it is brought in for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent.
- Does Freshchat charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Freshchat prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Freshchat against before paying?
- The closest live chat tools in this directory are ManyChat, Landbot, Conferbot, Kore.ai. Each has a side-by-side comparison with Freshchat covering price, platforms and features.