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Software · head to head

Genesys Cloud vs Whereby

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Whereby logo

Whereby

Software

No downloads, no logins - just video meetings that work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: Genesys Cloud covers Omnichannel, Whereby covers Browser-based meetings.

Where they differ

Only the attributes on which Genesys Cloud and Whereby actually diverge.

Attributes where Genesys Cloud and Whereby differ
AttributeGenesys CloudWhereby
Starting price$75/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19902013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Slack

Both cover

  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Whereby
  • Workforce engagement and routing for large support operationsnot Whereby

Whereby

  • Client meetingsnot Genesys Cloud
  • Remote consultationsnot Genesys Cloud
  • Team standupsnot Genesys Cloud
  • Webinarsnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is Genesys Cloud or Whereby better?
Neither clearly leads. Genesys Cloud starts at $75/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Whereby?
Whereby has a free tier; the other does not. Paid plans start at $75/month for Genesys Cloud and Free for Whereby.
Does Genesys Cloud or Whereby run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Whereby is typically brought in for.
What can Genesys Cloud do that Whereby cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing. Both handle Web support, Ios support.

Answered from the vendors’ own pages

Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
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Related pages

More on Genesys Cloud

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