Softwr

Customer Support · head to head

Front vs Whereby

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Free plan
No
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: Front covers Shared inbox, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Whereby actually diverge.

Attributes where Front and Whereby differ
AttributeFrontWhereby
Starting price$25/monthFree
Free tierNoYes
PlatformsCloud-based SaaSWeb
CategoryCustomer SupportTelecommunications

Identical on both: pricing model (subscription), user rating (Not yet rated), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • Asana

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Trello

Both cover

  • HubSpot
  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot Whereby
  • AI-powered helpdesk automationnot Whereby
  • Team collaboration on support ticketsnot Whereby

Whereby

  • Client meetingsnot Front
  • Remote consultationsnot Front
  • Team standupsnot Front
  • Webinarsnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is Front or Whereby better?
Neither clearly leads. Front starts at $25/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Whereby?
Whereby has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Whereby.
Does Front or Whereby run on more platforms?
Front runs on Cloud-based SaaS. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. Front starts at $25/month.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Whereby is typically brought in for.
What can Front do that Whereby cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing. Both handle HubSpot, Slack, Web support, Ios support.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
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