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Customer Support · head to head

Missive vs Whereby

Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Free plan
Yes
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: Missive covers Shared inbox, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Missive and Whereby actually diverge.

Attributes where Missive and Whereby differ
AttributeMissiveWhereby
PlatformsWeb, Ios, Android, Mac, WindowsWeb
CategoryCustomer SupportTelecommunications
Founded20152013

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Asana

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Slack

Both cover

  • Trello
  • HubSpot
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Missive

  • Shared team inbox across email, SMS and social messagesnot Whereby
  • Collaborating on customer conversations with internal comments and tasksnot Whereby

Whereby

  • Client meetingsnot Missive
  • Remote consultationsnot Missive
  • Team standupsnot Missive
  • Webinarsnot Missive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is Missive or Whereby better?
Neither clearly leads. Missive starts at Free and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Missive or Whereby?
Missive starts at Free and Whereby at Free.
Does Missive or Whereby run on more platforms?
Missive runs on Web, Ios, Android, Mac, Windows. Whereby runs on Web.
Can I use Missive for free?
Both have a free tier, so you can try either at no cost before committing.
What is Missive best used for?
Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Whereby is typically brought in for.
What can Missive do that Whereby cannot?
Missive covers Shared inbox, Team chat, Email, Tasks. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing. Both handle Trello, HubSpot, Web support, Ios support.

Answered from the vendors’ own pages

Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
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