Softwr

Customer Support · head to head

SupportBee vs Whereby

SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: SupportBee covers Shared inbox, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SupportBee and Whereby actually diverge.

Attributes where SupportBee and Whereby differ
AttributeSupportBeeWhereby
Starting price$13/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, Mobile BrowserWeb
CategoryCustomer SupportTelecommunications
Founded20102013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Asana
  • Pipedrive

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • HubSpot

Both cover

  • Slack
  • Trello
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SupportBee

  • Email supportnot Whereby
  • Ticket managementnot Whereby
  • Team collaborationnot Whereby

Whereby

  • Client meetingsnot SupportBee
  • Remote consultationsnot SupportBee
  • Team standupsnot SupportBee
  • Webinarsnot SupportBee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is SupportBee or Whereby better?
Neither clearly leads. SupportBee starts at $13/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SupportBee or Whereby?
Whereby has a free tier; the other does not. Paid plans start at $13/month for SupportBee and Free for Whereby.
Does SupportBee or Whereby run on more platforms?
SupportBee runs on Web, Mobile Browser. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is SupportBee best used for?
SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what Whereby is typically brought in for.
What can SupportBee do that Whereby cannot?
SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing. Both handle Slack, Trello, Web support, Ios support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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